ITSM & Change Management Specialist

Swing Consulting Ltd.; Hong Kong; On-site; HKD 350,000 - 500,000; Full time

Job summary

A leading consulting firm in Hong Kong is seeking a professional to assist with IT Service Management. Responsibilities include managing incidents, preparing data trend reports, and driving workflow improvements. Candidates should have 3 years of experience and tertiary qualifications, along with fluency in both English and Chinese. Familiarity with ITSM practices and ticketing tools is preferred. This role offers a great opportunity to enhance operational automation.

Qualifications

• 3 years of equivalent work experience with tertiary qualifications.
• Experience in data analysis is desirable.
• Fluency in both English and Chinese.

Responsibilities

• Assist in IT Service Management including Service Desk and Incident Management.
• Prepare reports on data trends and patterns.
• Identify and drive system and workflow improvements.

Skills

IT Service Management

Data Analysis

Fluency in English

Fluency in Chinese

Education

Tertiary qualifications

Tools

ITSM practices

Ticketing tools

Job description

• Assist in IT Service Management, including Service Desk, Incident and Change Management, User Communication and System/ Data Monitoring Services
• Prepare reports on data trends and patterns
• Perform in-depth analysis to provide proactive insights on trending, identify underlying causes and potential areas of concern to key stakeholders
• Identify and drive system and workflow improvements to enhance the operation automation and self-service enablement
• Continuously review and identify opportunities to improve the change management process
• Facilitate in any assigned meeting to evaluate the change impact and readiness to mitigate risk
• 3 years equivalent work experience with tertiary qualifications
• Experience in data analysis is desirable
• Fluency in English and Chinese
• Familiar with ITSM practices and any ticketing tools