IT Integration Consultant

Spring GDS Asia Pacific; Hong Kong; On-site; HKD 480,000 - 760,000; Full time

Job summary

Spring GDS Asia Pacific in Hong Kong seeks an IT Integration Consultant to manage end-to-end system integrations across customers, carriers and internal platforms, using APIs and other digital tools. You will onboard customers, optimize processes, and support ongoing development of platform connections, serving as the liaison between customers and IT.

Work closely with developers, product managers and account teams to ensure smooth go-lives and continuous improvement of API, plugin and SFTP

Qualifications

• Degree or higher in IT, CS or related discipline.
• 5+ years in API-based integration, data handling, and troubleshooting.

Responsibilities

• Integrate Spring Asia Pacific customers into shipping services via APIs, portals, plugins, and SFTP.
• Coordinate between customers, carriers, platforms and IT to ensure smooth integration processes and go-lives.
• Analyze customer needs and advise on process improvements for IT integrations.

Skills

APIs

REST/SOAP

Data formats (JSON/CSV)

System integration

Troubleshooting

Migrations

Software development

Education

Bachelor's degree in IT / Computer Science

Tools

APIs

SFTP

Web portals

E-commerce plugins

Job description

Spring GDS Asia Pacific (G3 Worldwide Hong Kong Ltd) is part of a global logistics network supporting cross-border e-commerce and shipping solutions. We are looking for an IT Integration Consultant to manage system integrations across customers, carriers, and internal platforms.

This is a customer-facing role where you will handle end-to-end integrations, connecting external platforms to Spring’s systems using APIs and other digital solutions. You will help onboard customers efficiently, improve processes, and support ongoing digital development.

Job responsibilities

• Responsible for integrating Spring Asia Pacific customers into Spring’s shipping services through APIs, web portals, e-commerce platform plugins, and SFTP
• The IT Integration Consultant serves as the link between customers, carriers, platforms, Customer Service, Account Management, and our IT organization, ensuring the integration process runs as smoothly as possible
• The IT Integration Consultant understands the implications of customer needs and our operational processes regarding IT integrations, and advises on process improvements
• Integrate logistical carriers/partners within our systems, coordinating between developers, product managers, and partners from requirements definition through testing and go-live
• Connect customers to our APIs, e-commerce platform plugins, and web portals
• Provide continuous development and support for our expanding platform connections
• Describe and implement optimal, sustainable processes for connecting and maintaining APIs and plugins
• Propose optimizations and improvements to current processes for different stakeholders
• Ensure customer and carrier setups are well organized, including incident management and logging
• Address, handle, and resolve customer inquiries regarding API connections, CSV files, and offered products and services in accordance with company guidelines and policies
• Maintain up-to-date IT knowledge and integration techniques to remain a knowledgeable liaison for customer IT departments
• Involve account managers and/or developers in a timely manner when issues are too complex or unclear
• Initiate changes to create new integration solutions and/or process optimizations
• Translate customer needs into effective IT solutions
• Provide timely and efficient support for new customer cases, perform feasibility checks, and advise Sales and other commercial stakeholders on required integration steps
• Assist in tender processes when required
• Contribute ideas for optimization and improvement within the IT department
• Act as backup for the Senior IT Officer at Spring Asia Pacific when required.

Job Requirements

• Degree holder, preferably in Information Technology, Computer Science, or a related discipline
• Minimum 5 years of experience in a relevant field, with hands-on expertise in APIs, data (databases, JSON, CSV), system integration, troubleshooting, migrations, and software development
• Knowledge of APIs (e.g. REST/SOAP), programming languages, and integration techniques
• Familiarity with the full integration lifecycle, including design, testing, and deployment, is an advantage
• Proficient in English, Cantonese, and Mandarin
• Result-oriented with a can-do attitude
• Able to work effectively in a multicultural team environment
• High level of IT savviness with a strong business mindset and customer focus
• Strong sense of responsibility with the ability to work under pressure and meet deadlines
• Innovative, open to change, and receptive to new ideas
• Good communication skills, with the ability to work with both technical and non-technical stakeholders
• Willingness to travel on a case-by-case basis as required.