IT Business Analyst - eFinancialCareers

eFinancialCareers; Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Job summary

eFinancialCareers is seeking a Business Analyst for Insurance Operations in Hong Kong, with a focus on claims processes and systems, to drive digital transformation and UAT across multiple stakeholders.

You will oversee project lifecycles, document requirements, and propose enhancements to workflows, while supporting automation and ad-hoc analyses. A 3–5 year BA background and English proficiency are essential.

Qualifications

• Bachelor's degree in Business Information Systems, Business Administration, or a related discipline.
• Strong analytical, organizational and presentation skills.
• Proficient in English (spoken and written).

Responsibilities

• Oversee the entire project lifecycle of insurance operations initiatives, including claims management and processing enhancements.
• Document business requirements and collaborate closely with cross-functional stakeholders.
• Provide insights and actionable enhancements to upgrade current operational and claims workflows.
• Execute User Acceptance Testing (UAT) to ensure effective implementation and management of new processes.
• Support projects aimed at automating daily operations and driving digital adoption across the business.
• Assist with various ad-hoc business analysis and operational projects.

Skills

Analytical skills

Organizational skills

Presentation skills

Independent worker

English proficiency

Education

Bachelor's degree in Business Information Systems / Business Administration

Job description

As a Business Analyst, you will play a vital role in handling Insurance Operations projects-with a special focus on claims processes and systems-executing UAT, and liaising with various stakeholders to drive digital transformation.

Responsibilities

Oversee the entire project lifecycle of insurance operations initiatives, including claims management and processing enhancements.

Document business requirements and collaborate closely with cross-functional stakeholders.

Provide insights and actionable enhancements to upgrade current operational and claims workflows.

Execute User Acceptance Testing (UAT) to ensure the effective implementation and management of new processes.

Support projects aimed at automating daily operations and driving digital adoption across the business.

Assist with various ad-hoc business analysis and operational projects as needed.

Requirements

Bachelor's degree in Business Information Systems, Business Administration, or a related discipline.

3-5 years of business analysis experience within the insurance or broader financial services sector.

Solid understanding of general insurance operations; specific knowledge or experience in insurance claims (processes, workflows, or systems) is highly advantageous.

Strong analytical, organizational, and presentation skills, with the ability to work independently.

Proficient in both spoken and written English.

Immediate availability or a short notice period is preferred.