Integration Architect-Project Manager Role

Reju Technology Consulting; Hong Kong; On-site; HKD 420,000 - 520,000; Full time

Job summary

Reju Technology Consulting is seeking a skilled incident and service delivery professional in Hong Kong to act as first point of contact for incidents and service requests. You will lead urgent troubleshooting, coordinate offshore teams, and ensure SLAs while reporting progress to executives.

You will drive governance meetings, assess risks, and implement continuous service improvements with a focus on automation and metrics-driven reporting to clients.

Qualifications

• Strong communication with multiple business units and incident leadership.
• Excellent presentation skills for reports to top management.
• Knowledge of project management methodologies and practices.
• Experience with Azure PaaS components.
• Familiarity with integration middleware platforms and API gateways.
• Experience with application monitoring is a plus.
• Proficiency in English (spoken).

Responsibilities

• First point of contact for incidents and service requests.
• Lead incident troubleshooting for urgent issues.
• Ensure committed deliverables, SLAs, and offshore coordination.
• Serve as escalation point and drive corrective actions.
• Publish executive status reports with required metrics (Monthly & Quarterly).
• Oversee people management and competency development.
• Coordinate governance meetings with stakeholders.
• Assess delivery risk and report to client management with mitigations.
• Plan continuous service improvement to boost operational efficiency.
• Identify opportunities for automation.

Skills

Communication skills

Presentation skills

Project management

Azure PaaS

Middleware & API Gateway

Application monitoring

English language

Tools

Azure PaaS components

Integration Middleware

API Gateway

Job description

Job duties

• Strong communication skills to effectively liaise with different business units and lead coordinated efforts to resolve incidents.
• Excellent presentation skills to report and accelerate issues to top management, and to handle problem management
• Knowledge of project management methodologies and practices
• Experience on Microsoft Azure PaaS components experience
• Knowledge and skilled in Integration Middleware platforms and API Gateway
• Experience with application monitoring is a big advantage
• Language with English oral.

• First point of contact for customer for incidents/service requests
• Lead the incident trouble-shooting for the urgent issues
• Responsible for the committed deliverables target, Service Levels, coordination between different offshore members
• Point of contact for escalations, addressing and taking corrective actions against escalation
• Responsible for publishing the executive status reporting with required metrics on an agreed frequency (Monthly and Quarterly).
• Responsible for people management, competency development to meet the contractual commitments.
• Coordinate and schedule governance meeting with internal and external stakeholders
• Assess the delivery risk, report to client management and mitigate with suitable actions post approval from the respective client stakeholders
• Plan and initiate continuous service improvement to achieve operational efficiencies based on the historical, on-going and repeated incidents that had caused the business
• Look for opportunity for possible automation