Implementation Specialist - Standard Chartered

Standard Chartered Bank (Hong Kong) Ltd; Hong Kong; Hybrid; HKD 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive pay & benefits

Retirement & medical insurance

Flexible work options

Wellbeing support

Learning & development

Diversity & inclusion

Job summary

Standard Chartered Bank (Hong Kong) Ltd is seeking an experienced Onboarding Project Lead to act as the day-to-day lead for onboarding initiatives and coordinate between clients and internal teams. You will support the Prime Services business during the transition from sales mandate to go-live, ensuring delivery readiness and a seamless client experience.

You will manage project plans, track milestones, escalate risks, and drive onboarding deliverables including legal docs, KYC/AML, account

Qualifications

• 6+ years of experience in Prime Brokerage, Institutional Onboarding, Client Implementation, or Financial Markets Operations.

Responsibilities

• Act as day-to-day lead for onboarding projects and be the main coordination point between client and internal teams.
• Support Prime Services business and clients through transition from sales mandate to go-live.
• Coordinate across internal teams to ensure delivery readiness.
• Drive timely and transparent resolution of operational or process issues.
• Develop and maintain detailed project plans outlining onboarding tasks, owners, dependencies and timelines.
• Proactively track milestones, identify risks and escalate as required.
• Facilitate onboarding deliverables including legal docs, KYC/AML, account opening, connectivity, margin/limit setup and reporting.
• Maintain professional client communication with regular status updates and issue resolution calls.
• Ensure a consistent and positive client experience throughout implementation.
• Support internal stakeholders in client-facing meetings and document prep.
• Ensure onboarding activities comply with SCB policies and regulatory requirements (MAS, SFC, HKMA).
• Maintain audit-ready records of plans, communications and signoffs.
• Support governance reporting on onboarding metrics, status and controls.
• Lead initiatives to streamline workflows and promote efficiency via automation and process redesign.
• Collaborate with Prime Services and tech/project teams on new product offerings.
• Contribute to documentation updates and internal knowledge sharing initiatives.

Skills

Project management

Stakeholder management

Onboarding

Client services

Communication

Regulatory knowledge

Education

Bachelor's degree in Finance, Economics, Business, or related field

Job description

• Act as the day-to-day lead for onboarding projects, being the key coordination point between client and internal teams
• Individuals in this team will support the Prime Services business and clients through effective transition from sales prospect/mandate to client go-live
• Coordinate across internal teams to ensure delivery readiness
• Drive resolution of operational or process issues in a timely and transparent manner
• Develop and maintain detailed project plans outlining all onboarding tasks, owners, dependencies and timelines
• Proactively track project milestones, identify risks and delays, and escalation to stakeholders as required
• Facilitate the execution of onboarding deliverables such as legal documentation, KYC/AML, account opening, connectivity, margin/limit setup and reporting
• Maintain structured and professional communication with clients during onboarding, including hosting regular status updates and issue resolution calls
• Ensure a consistent and positive client experience throughout the implementation lifecycle
• Support internal stakeholders on client-facing meetings and document preparation as needed
• Ensure all onboarding activities comply with Standard Chartered's policies and applicable regulatory requirements (e.g., MAS, SFC, HKMA).
• Maintain audit-ready records of project plans, communications, and signoffs
• Support regular governance reporting on onboarding metrics, project status, and control breaches.
• Lead initiatives to streamline workflows, promoting efficiency through automation, process redesign, and best practices that improve onboarding processes and tools
• Work with the Prime Services business and technology/project teams on new product offerings
• Contribute to documentation updates, procedure documents and internal knowledge-sharing initiatives

Key Stakeholders

• Sales, Risk, Product, Implementation, Legal
• Credit Risk teams
• XVA team
• Operations teams

Job Requirements

• 6+ years of experience in Prime Brokerage, Institutional Onboarding, Client Implementation, or Financial Markets Operations.
• Extensive experience in service delivery, client services or client implementation and onboarding within financial services, with a strong understanding of Foreign Exchange Prime Brokerage or OTC Clearing environments.
• Knowledge of Prime Services offerings, including clearing, custody, margining, and financing is strongly preferred.
• Experience working with hedge funds, asset managers, or institutional clients is highly advantageous.
• Proven expertise in Foreign Exchange and Interest Rate products pertinent to Prime Services.
• Excellent communication and interpersonal skills, capable of building rapport across diverse teams and client segments.
• Proven ability to manage complex client interactions and resolve escalations efficiently and professionally.
• Proven ability to manage multiple projects and stakeholders in a time-sensitive environment.
• A proactive approach to continuous personal development and learning within a dynamic financial services context.
• Experience in managing multiple projects and stakeholders in a time-sensitive environment
• Bachelor's degree in Finance, Economics, Business, or a related field.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Unlock job insights

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The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions.

Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.

The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management.

The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions.

Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.

The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management.