Impact Operations Associate — Hybrid (Nonprofit)

Resolve Foundation Limited; Hong Kong; Hybrid; HKD 201,000 - 223,000; Full time

Benefits offered by this job

Health and dental insurance

Flexible working and generous annual/4

Work phone and laptop

Training and development opportunities

Co-working space perks

Job summary

Resolve Foundation Limited, based in Sheung Wan, Hong Kong, seeks an Operations Associate for a 12-month full-time contract reporting to the Operations Director. The role spans finance, HR, facilities, IT and internship program management to keep the organization running smoothly.

You will handle bookkeeping, HR operations, CRM administration, payroll support, and onboarding/offboarding, with bilingual English and Cantonese communication. Hybrid work arrangement offered.

Qualifications

• Strong organisational and administrative skills with attention to detail.
• Experience supporting finance, HR, IT, or operations in a nonprofit setting is a plus.
• Ability to manage onboarding/offboarding and maintain confidential staff data.

Responsibilities

• Maintain day-to-day bookkeeping and assist external accounting firm.
• Coordinate HR processes including onboarding, leave tracking and payroll support.
• Administer CRM and IT helpdesk; liaise with external IT vendor.
• Lead internship recruitment, onboarding, and intern experience management.

Skills

Organizational skills

Attention to detail

Data confidentiality

English & Cantonese

Tech-savvy

Cloud productivity

HR software

CRM system

Accounting systems

Tools

Odoo

Xero

CRM system

Google Workspace

Microsoft 365

Job description

Resolve Foundation Limited, based in Sheung Wan, Hong Kong, seeks an Operations Associate for a 12-month full-time contract reporting to the Operations Director. The role spans finance, HR, facilities, IT and internship program management to keep the organization running smoothly.

You will handle bookkeeping, HR operations, CRM administration, payroll support, and onboarding/offboarding, with bilingual English and Cantonese communication. Hybrid work arrangement offered.