ICT Technician

English Schools Foundation; Hong Kong; On-site; HKD 210,000 - 290,000; Full time

Job summary

ESF Bradbury School and Hillside Kindergarten are seeking an ICT Technician to join the ICT Team, providing first-level support for IT needs across both schools. The role involves hardware/software setup, device management, AV coordination, and collaboration with staff to ensure smooth classroom technology operations.

The candidate will handle Windows, macOS, iOS environments, manage Apple devices via JAMF Pro, support network infrastructure, and assist with events and website/content updates.

Qualifications

• Diploma/Degree in Computer Science or equivalent highly desired.
• Post-qualification IT experience in a similar capacity (minimum 3 years).
• Strong problem-solving and critical thinking skills.
• Experience providing agile, chat-based technical support.

Responsibilities

• Act as first level ICT support via Google Group Chats and classroom IT assistance.
• Install, reinstall, and upgrade software and operating systems for Windows, macOS, and iOS.
• Perform day-to-day hardware and software configurations and device management.
• Over-the-air management using JAMF Pro for Apple devices.
• Support AV equipment and stage lighting for school events and meetings.
• Liaise with teachers on classroom AV and event requirements.
• Maintain network stability including Ruckus switches and wireless APs.
• Manage Yealink IP phone system and CCTV cameras.
• Document IT services and coordinate with suppliers.
• Update and maintain school website content and asset registry.

Skills

Google Workspace/Chat support

Windows 10/11

macOS

iOS

Chromebook/Chrome OS

AV setup

Team player

Proactive mindset

English communication

Education

Diploma/Degree in Computer Science

Tools

JAMF Pro

Mosyle MDM

Apple Configurator

Ruckus networking

Yealink VoIP

Xiaomi CCTV management

PaperCut

Google Education Suite

Job description

Bradbury School and Hillside Kindergarten are currently seeking an ICT Technician to join the ICT Team to support both schools' IT needs. Act as the first level of support for identifying and resolving ICT issues. Monitor and resolve real-time technical issues via departmental Google Group Chats (Years 1-6, Specialist departments, and Hillside Kindergarten). Install, reinstall, and upgrade software and operating systems for Windows, MacOS, and iOS. Perform day-to-day hardware and software configurations. Perform over-the-air management and push using JAMF Pro to Apple devices. Detect, diagnose, and resolve issues with Interactive Touch Panels TVs, AirPlay capabilities, projectors, PA systems, multifunctional copiers, and other classroom devices. Provide regular classroom support for iPad, MacBook, Windows, and Chromebook setup and app installation. Set up and operate AV equipment for school events, meetings, and presentations. Liaise with teachers and staff regarding hall events requiring AV and stage lighting. Perform basic printing and network troubleshooting to ensure the stability of Ruckus switches and wireless access points (APs). Maintain, monitor, and troubleshoot the Yealink IP phone system and Xiaomi CCTV cameras. Maintain, monitor, and improve the performance of IT systems. Maintain the stability and health of all computing equipment and peripheral devices. Perform application system backup/restore. Maintain and update the contents of the school website. Maintain and update the asset registry for IT and other electronic equipment (including labelling, regular stocktakes, and disposals). Coordinate IT support with suppliers. Install new hardware equipment and software applications. Documentation work for related IT services. Other assigned IT-related work.

Abilities

• Strong problem-solving capabilities and critical thinking skills.

Experience

• providing agile, chat-based technical support (Google Workspace/ Google Chat preferred)
• in IT procurement
• Good troubleshooting skills
• A team player with a cheerful character and disposition
• Punctual, proactive, takes initiative, and has a "can-do" mindset
• Enthusiastic about working in an educational setting
• Good command of English
• Working at a height (occasionally)
• Knowledqe Solid experience with Windows 10/11, macOS, iOS, and Chrome OS
• Knowledge and experience with the Toddle platform are a plus
• AV, stage, and lighting experience, especially in Performing Arts, is a huge plus, particularly knowledge of moving head lights and digital mixing boards
• Working experience with Windows Server 2019 (AD, print server)
• Familiarity with PaperCut print systems
• Familiar with Apple Configurator and JAMF / Mosyle MDM solutions
• Familiarity with Ruckus networking equipment, Yealink VoIP systems, and Xiaomi CCTV management
• Familiar with MS Office Suite and Google Education Suite
• Interest in coding, photography, and video taking

Education & Experience

• Diploma/Degree in Computer Science or equivalent highly desired Post-qualification IT experience desired, with at least 3 years of experience in a similar capacity.

ESF is an Equal Opportunities Employer The English Schools Foundation (ESF) is fully committed to providing equal employment opportunities. ESF will not discriminate on the basis of age, race, colour, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by local laws or regulations. Personal data provided by job applicants will be used strictly in accordance with the ESF's Personal Data Policy, a copy of which will be provided upon request. ESF is dedicated to ensuring the safety and well-being of all students in our care and expects all applicants to uphold this commitment. We adhere to rigorous recruitment practices, with all appointments contingent upon an interview, identity verification, criminal background checks (including ICPC, SCRC, and other international background checks as appropriate), assessment of social media presence, and positive references. In accordance with the Keeping Children Safe in Education (KCSIE) 2025 guidelines, ESF may perform online checks for all shortlisted candidates prior to the interview.

About Us

The English Schools Foundation (ESF) is the largest English-medium international school organisation in Hong Kong. Our 22 schools and comprehensive programme of extra-curricular activities bring out the best in every student through a personalised approach to learning and by inspiring curious minds. There are over 18,000 students from 75 different nationalities in ESF kindergartens, primary, secondary and all-through schools. www.esf.edu.hk

About the Team

ESF Bradbury School offers a safe, caring and fun environment, providing children with an all-round education of the very highest quality. We pride ourselve on The calibre of all of our staff and the positive, encouraging approach in our classrooms produce outstanding results. We encourage our children to become independent thinkers who care about the world around them – through an active sustainability approach – and to develop the skills required to become lifelong learners and leaders. We place a high importance on partnership with parents and see this as a cornerstone of how we operate on a daily basis. Our Parent Teacher Association is active and hardworking, contributing much to the life of our school. We are governed by a knowledgeable School Council. https://bradbury.esf.edu.hk Our vision is for every student to be the best that they can be. Our mission is to inspire creativity and nurture global citizens and leaders of the future. We do this by creating joyful learning environments, led by a community of exceptional teachers who bring out the best in every child through a personalised approach to learning and by inspiring curious minds.

Privacy Policy

https://www.esf.edu.hk/privacy/ (Personal Data Handling & Data Privacy Policy included in this page: https://www.esf.edu.hk/wp-content/uploads/2025/02/ESF-Personal-Data-Handling-Data-Privacy-Policy.pdf)

Disclaimer

https://www.esf.edu.hk/disclaimer/

Diversity, Equity and Inclusion (DEI) Statement

https://www.esf.edu.hk/dei_statement/