Hybrid Digital Solution Analyst – CRM & Omnichannel
Chanel, Inc.
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Chanel, Inc. in Hong Kong and Macau seeks a Digital Solution Analyst to bridge business goals with technical delivery, shaping scalable digital solutions from discovery through rollout.
You will partner with business units and external integrators to translate needs into client journeys and practical solutions across CRM, clienteling, and messaging platforms within the Chanel ecosystem. Lead workshops, craft functional specs, and ensure traceability to journeys and use cases while coordinating
Qualifications
- 5+ years of experience in business analysis or hybrid delivery roles in luxury retail or premium environments.
- Experience mapping client journeys, eliciting requirements, and drafting functional specifications.
- Solid understanding of CRM, clienteling, and omnichannel engagement.
- Familiarity with WhatsApp Business Platform and WeChat/WeCom is a strong advantage.
Responsibilities
- Lead discovery workshops with Retail, Client Care, Marketing, CRM and Digital teams.
- Translate needs into functional specs, user stories, and data requirements with traceability.
- Coordinate SIT/UAT, manage defects, and support go-live and adoption.
Skills
Tools
Job description
Chanel, Inc. in Hong Kong and Macau seeks a Digital Solution Analyst to bridge business goals with technical delivery, shaping scalable digital solutions from discovery through rollout.
You will partner with business units and external integrators to translate needs into client journeys and practical solutions across CRM, clienteling, and messaging platforms within the Chanel ecosystem. Lead workshops, craft functional specs, and ensure traceability to journeys and use cases while coordinating
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