Hybrid Customer Service Specialist for Global Brands

Dow Jones & Company, Inc.; Hong Kong; Hybrid; HKD 201.000 - 312.000; Vollzeit

Benefits dieser Stelle

Comprehensive Insurance & Retirement

Paid Time Off

Education Benefits

Family Care Benefits

Career Growth Programs

Access to Dow Jones Products

Employee Referral Program

Employee Well-being Support

Financial Health Programs

Cybersecurity Protection

Zusammenfassung

Dow Jones Customer Service is seeking a customer-focused representative to support key brands from Hong Kong and Tokyo offices. The role is hybrid, requiring strong communication and problem-solving to assist with delivery, billing, content and product navigation.

The ideal candidate has at least 6 months in customer service, fluent English, and high proficiency in Cantonese and Mandarin, plus comfort using iOS, Android and Windows technologies. Hours align with HK and Tokyo markets.

Qualifikationen

• At least 6 months of work experience in Customer Service.
• Fluent in English for both verbal and written business communication.
• Highly proficient Cantonese and Mandarin for verbal and written communication.
• Intermediate to moderate experience with iOS, Android, Windows, etc.
• Experience in a contact center and/or with sales / customer retention is preferred.
• Experience handling escalated customer concerns is preferred.

Aufgaben

• Provide high-level telephone and email support on Dow Jones’ suite of products and services.
• Retain Dow Jones customers and increase loyalty while projecting a professional, efficient approach.
• Overcome objections and resolve customer concerns while maintaining superior service.
• Follow all procedures from start to resolution.
• Seek opportunities for self-improvement and keep up with product training.
• Make independent decisions to resolve customer issues with strong problem-solving skills.
• Work with other Dow Jones departments to ensure timely escalation handling.
• Interact with highly valued customers and internal executives when applicable.

Kenntnisse

Customer Service

English Fluency

Cantonese

Mandarin

Tech Savvy

Contact Center

Sales / Retention

Problem Solving

Jobbeschreibung

Dow Jones Customer Service is seeking a customer-focused representative to support key brands from Hong Kong and Tokyo offices. The role is hybrid, requiring strong communication and problem-solving to assist with delivery, billing, content and product navigation.

The ideal candidate has at least 6 months in customer service, fluent English, and high proficiency in Cantonese and Mandarin, plus comfort using iOS, Android and Windows technologies. Hours align with HK and Tokyo markets.