Human Resources & Recruiting Operations Coordinator

Fanatics Collectibles; Hong Kong; On-site; HKD 360,000 - 520,000; Full time

Job summary

Fanatics Collectibles is seeking a People Operations & Recruiting Coordinator to support daily HR and recruiting operations across multiple regions. You will help organize onboarding, manage data in key HR systems, and ensure a smooth candidate journey.

The role emphasizes a high-touch, 'white glove' experience for new hires and candidates, partnering with Hiring Managers and cross-functional teams. You will also help standardize processes, run HR reporting, and maintain data accuracy.

Qualifications

• 3-5+ years of Recruiting/People Operations experience.
• Experience in international environments.
• Familiarity with GDPR and data handling.
• Excellent organizational and communication skills.
• Proactive, service-oriented mindset for employee experience.

Responsibilities

• Maintain and update employee data across HR systems (Airtable, HCM).
• Manage onboarding and preboarding for new hires.
• Coordinate interview scheduling and candidate communications.
• Provide day-to-day HR operational support to employees and managers.
• Ensure compliance with employment laws and data security standards.
• Support HR data reviews and reporting to resolve data discrepancies.

Skills

Recruiting coordination

HR operations

GDPR knowledge

Organizational skills

Communication skills

Tools

Oracle

Lever

Airtable

Greenhouse

Job description

Human Resources & Recruiting Operations Coordinator

Hong Kong, China; Tokyo, Japan

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Team

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Summary

Fanatics Collectibles is seeking a People Operations & Recruiting Coordinator, to play a pivotal role in supporting the daily operations of our HR functions & Recruiting. This blended role offers the opportunity to influence both the employee experience and the candidate journey, ensuring our people processes are organized, efficient, and human-centered.

HR Operations Responsibilities

• Maintain and update employee data and records across key HR systems, including Airtable and our HCM platform, ensuring a high level of accuracy, timeliness, confidentiality, and data integrity.
• Manage employee lifecycle changes, including new hires, internal transfers, changes to line manager, job title, cost centre, employment details, and terminations, in line with internal processes, approval requirements, and compliance standards.
• Coordinate and administer the end-to-end onboarding and preboarding process, partnering with Hiring Managers, IT, and other internal stakeholders to ensure new hires are set up for a smooth and positive start.
• Provide on-site support for new hires on their first day, including welcoming employees, conducting office tours, and helping deliver an engaging and seamless onboarding experience.
• Create tailored onboarding plans using internal GPT tools and partner with Hiring Managers to review and finalise plans ahead of new starters joining.
• Prepare and issue employment contracts and associated new hire documentation, ensuring information is accurate, appropriately approved, and delivered within required timelines.
• Support Right to Work and other employment compliance processes across multiple countries, ensuring required documentation is completed, recorded, and maintained appropriately.
• Maintain temporary worker and contractor records, proactively tracking contract end and extension dates and ensuring changes follow the appropriate approval processes.
• Complete new hire setup and administration across relevant internal and external systems, including expensing tools, benefit tools etc.
• Ensure new starters are enrolled in the appropriate onboarding and learning programmes, including the Topps Orientation course on Fanatics University.
• Act as a point of contact for employees and managers on day-to-day HR operational queries, providing timely support and escalating more complex matters to the appropriate HR team member where required.
• Support the delivery of consistent HR processes across the employee lifecycle by maintaining process documentation, identifying gaps, and partnering with the wider HR team on operational improvements.
• Contribute to global and regional HR operational initiatives, including documenting and standardising processes, creating Airtable automations, improving workflows, and recommending opportunities to increase efficiency and employee experience.
• Support regular HR data reviews and reporting, helping identify and resolve data discrepancies and ensuring employee information remains accurate across systems.
• Manage requisition creation within the applicant tracking system, ensuring accuracy and consistency across platforms and partnering with Finance to validate costings and required approvals.
• Coordinate interview scheduling and candidate communications in partnership with Recruiters, Hiring Managers, interviewers, and executives across multiple locations globally, with a strong focus on delivering a high-quality, “white glove” experience.
• Support recruiting administration throughout the hiring process, ensuring candidate and requisition information is accurate, up to date, and appropriately documented within relevant systems.
• Partner closely with Recruiting and HR Operations to ensure a seamless transition from candidate acceptance through preboarding and onboarding.
• Deliver a professional, responsive, and consistent candidate experience throughout the interview and offer stages.

Required Skills and Qualifications

• 3-5+ years of experience in Recruiting/Human Resources coordination, or people operations role (tech, media, or startup environment preferred) in an international environment
• Familiarity with GDPR and employee/candidate data handling requirements
• Excellent organizational skills with the ability to manage multiple tasks, juggle shifting priorities, and adapt quickly in a fast-paced environment—while maintaining a high level of accuracy and responsiveness.
• Clear and professional written and verbal communication.
• A proactive, service-oriented mindset and a passion for creating a great employee and candidate experience.
• Strong problem-solving skills with a proactive approach to identifying issues, resolving roadblocks, and improving processes.
• Comfortable operating with ambiguity and changing needs while maintaining focus, precision, and timely execution.
• Familiarity with HRIS and ATS tools (e.g., Oracle, Lever, Airtable, Greenhouse) is a plus.
• Discretion and sensitivity when handling confidential information.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Subject to applicable laws, Fanatics Collectibles may choose to run a background check.