Healthcare IT Services Manager - Cloud & Network Lead

St. Teresa's Hospital; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

St. Teresa's Hospital is seeking an IT Services Manager in Hong Kong to lead IT teams, coordinate with service providers, and ensure timely delivery of system, network, security and helpdesk support across the hospital.

The ideal candidate will bring extensive IT leadership and project management experience, a proven record in process improvement and change management, and strong vendor negotiation, budgeting and communication skills.

Qualifications

• Bachelor's degree in IT or related field.
• Minimum 20 years IT experience, including at least 15 years in project management.
• Proven track record in process improvement and successful project implementation.
• Demonstrated leadership skills and business acumen with a performance-driven mindset.
• Strategic thinker with strong change management expertise.
• Excellent presentation, oral, and written communication skills.
• Strong project management skills.
• Skilled team builder with effective negotiation and problem-solving abilities.
• Excellent interpersonal skills for handling people-related issues.
• Knowledge and experience in ITIL, CCNP, Windows administration, and database administration.
• Experience with Microsoft O365 will be an advantage.
• Experience in mobile communication technologies (Wi-Fi, 5G, IoT) will be an advantage.
• Cyber security knowledge with professional qualifications such as CISM, CISA, CISSP or CISP will be an advantage.

Responsibilities

• Lead IT teams and coordinate with service providers to ensure an efficient and timely delivery of system, network, security and helpdesk support for hospital
• Manage IT infrastructure and operations leveraging Microsoft Window Server, O365 environment, Microsoft SQL Server, VMWare ESXi Server, Mail gateway server, Veeam backup, Active Directory, DNS, firewall and Cisco switches
• Engage in the full project life cycle from business requirement gathering, design, implementation, optimization, troubleshooting, quality assurance to project rollout
• Monitor network traffic using PRTG
• Implement cloud solution for multiple sites
• Implement IP VPN network technologies between sites
• Liaise with senior management to ensure IT services provided are aligned with hospital’s direction and objectives
• Propose and identify new IT technologies to improve operational efficiencies and productivity
• Initiate and evaluate project proposals from vendors
• Ensure external service providers meet agreed service level agreements
• Define priorities and manage budgets for IT department

Skills

Leadership

Project management

Communication

Change management

Strategic thinking

Negotiation

Problem-solving

Interpersonal skills

ITIL

CCNP

Windows administration

Database administration

O365 experience

Cyber security

Wi-Fi/5G/IoT

Education

Bachelor's degree in IT

Tools

Windows Server

O365

SQL Server

VMware ESXi

Mail gateway server

Veeam backup

Active Directory

DNS

Firewall

Cisco switches

PRTG

IP VPN

Job description

St. Teresa's Hospital is seeking an IT Services Manager in Hong Kong to lead IT teams, coordinate with service providers, and ensure timely delivery of system, network, security and helpdesk support across the hospital.

The ideal candidate will bring extensive IT leadership and project management experience, a proven record in process improvement and change management, and strong vendor negotiation, budgeting and communication skills.