Head of Operations Management

The Adecco Group; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

The Adecco Group is seeking an accomplished operations leader in Hong Kong to oversee settlement, clearing, and cash management across Global Markets. You will manage data maintenance, reconciliation, tax and regulatory reporting, ensuring timely, accurate processing and strong stakeholder relationships.

You will drive automation, governance, and control enhancements, coordinate with brokers, custodians, and depositories, and lead a team to deliver scalable, market-aligned solutions.

Qualifications

• Experience overseeing end-to-end operations across settlement, clearing, and cash management.
• Strong governance, risk management, and regulatory reporting knowledge.
• Excellent stakeholder management across Business, Technology, Risk, Compliance and Finance.

Responsibilities

• Lead end-to-end operations support across settlement and clearing, cash management, data maintenance, reconciliation, tax and regulatory reporting.
• Oversee daily operations for Global Markets across asset classes including OTC derivatives, structured and vanilla products, futures and options, cash securities and IPOs.
• Ensure timely and accurate settlement across domestic, cross-border and overseas markets, coordinating with brokers, custodians, and depositories.
• Manage pre-settlement matching, confirmation, exception handling, and same-day remediation to minimize fails.
• Maintain controls across trade lifecycle, identify gaps, and implement mitigating controls to reduce risk.
• Align processes with governance standards and regulatory obligations, ensuring audit readiness.
• Act as escalation point for complex issues and cross-functional breaks with clear communication.
• Drive strategic change to automate and optimize workflows, including system implementations and platform integration.
• Assess new products and activities for operational readiness and integration into BAU with capacity planning.
• Lead service delivery through KPIs, MI, incidents, and control reporting to improve performance.
• Build and mentor an operations team, fostering accountability and continuous improvement.
• Partner with Business, Technology, Risk, Compliance, Finance and external vendors to deliver scalable solutions.

Job description

My client is one of China's leading integrated securities and financial services firms

• Lead and oversee end-to-end operations support across settlement and clearing, cash management, static data maintenance, reconciliation, tax reporting, regulatory reporting, and client servicing activities for a wide range of products and clients
• Manage daily operational support for Global Markets, institutional, private wealth management, and retail businesses across asset classes including OTC derivatives, structured and vanilla products, futures and options, cash securities, virtual assets, and primary market transactions such as IPOs, placements, and debt
• Ensure timely and accurate execution of securities and cash settlement across domestic, cross-border, and overseas markets, including coordination with brokers, prime brokers, custodians, global custodians, exchanges, clearing houses, and international central securities depositories such as Euroclear and Clearstream.
• Oversee pre-settlement matching, confirmation, exception handling, break resolution, and same-day issue remediation to ensure settlement efficiency, minimize fails, and maintain strong market counterpart relationships.
• Maintain robust controls across the trade lifecycle, identify control gaps and process weaknesses, and implement mitigating controls to reduce operational risk, key person risk, and control deficiencies.
• Ensure all operational processes, policies, and procedures remain fully aligned with internal governance standards and applicable regulatory requirements, including periodic reviews, audit readiness, and regulatory reporting obligations.
• Act as the escalation point for complex operational issues, client-impacting incidents, and cross-functional breaks, ensuring timely resolution, clear communication, and appropriate senior stakeholder management.
• Drive strategic change initiatives to automate, simplify, and enhance workflows, including system implementation, platform integration, operating model redesign, and continuous process optimization.
• Ensure new products, new business activities, and market changes are effectively assessed, operationalized, and integrated into BAU processes with appropriate controls, operating procedures, capacity planning, and training.
• Lead and monitor service delivery through KPIs, management information, incident tracking, and control reporting, using data to identify trends, improve performance, and support management decision-making.
• Build, develop, and lead a strong operations team by setting clear expectations, coaching managers and junior staff, strengthening succession depth, and fostering a culture of accountability, collaboration, and continuous improvement.
• Partner closely with Business, Technology, Product, Risk, Compliance, Finance, and external vendors to challenge the status quo and deliver scalable, market-aligned operational solutions.