Guest Relations Officer (UBS Tower)

The Ritz-Carlton Hotel Company, L.L.C.; Hong Kong; On-site; HKD 30,000 - 50,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Hong Kong is seeking a candidate for the Non-Management position overseeing the conference center and meeting rooms. The role involves coordinating event setups, issuing visitor badges, assisting concierge tasks, and managing deliveries.

Ideal candidates hold a Diploma or Degree in Hospitality Management, possess an outgoing personality, and demonstrate excellent bilingual communication skills in Chinese and English. Join us to foster a unique workplace environment celebrating diverse backgrounds.

Qualifications

• Diploma or Degree in Hospitality Management or related disciplines.
• Team player with an outgoing personality.
• Passionate and service oriented.
• Excellent command of written and spoken Chinese and English.

Responsibilities

• Oversee the conference center or meeting rooms; coordinate event setups.
• Issue visitor badges and verify credentials.
• Assist with basic concierge tasks.
• Handle incoming and outgoing mail and deliveries.

Skills

Team player

Service orientation

Bilingual in Chinese and English

Education

Diploma or Degree in Hospitality Management

Job description

Additional Information

Job Number: 26056634

Job Category: Rooms & Guest Services Operations

Location: International Commerce Centre, Hong Kong, Hong Kong, China, VIEW ON MAP

Schedule: Full Time

Located Remotely?: N

Position Type: Non-Management

Job Summary

• Oversee the conference center or meeting rooms; coordinate with the event team to set up rooms before meetings, ensuring they are stocked with supplies (water, notepads, markers) and tidied afterward.
• Issue visitor badges, verify credentials, and ensure all guests sign in and out according to building security protocols.
• Assist with basic concierge tasks such as giving directions, recommending local restaurants, and calling taxis or rideshares for tenants and guests.
• Handle incoming and outgoing mail, packages, and courier deliveries.

Job Requirements

• Diploma or Degree in Hospitality Management or related disciplines.
• Team player with an outgoing personality.
• Passionate and service oriented.
• Excellent command of written and spoken Chinese and English.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.