F&B Sales Manager

Sheraton Hotels & Resorts; Hong Kong; On-site; HKD 167,400 - 223,200; Full time

Job summary

A leading global hotel brand in Hong Kong is seeking a team player to ensure optimum service and meet guest needs. Responsibilities include managing staff performance, maintaining guest safety, and training employees. Candidates must have at least two years of relevant experience and a high school diploma or equivalent. This full-time non-management role offers the chance to be part of a renowned hospitality brand known for its commitment to exceptional service.

Qualifications

• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Ensure optimum service and meet guest needs.
• Manage staff grooming and attire.
• Monitor dining rooms for safety and well-being of guests.
• Assist management in hiring, training, and evaluating employees.

Skills

Staff management

Customer service

Communication

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

Overview

Job Number 25205841
Job Category Food and Beverage & Culinary
Location Sheraton Hong Kong Hotel & Towers, 20 Nathan Road, Hong Kong, Hong Kong, China
Schedule Full Time
Located Remotely? N
Position Type Non-Management

Position Summary

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Equal Opportunity

Note: The original description contained an equal opportunity statement. The content has been preserved in a concise form within this refined description as part of the company’s commitment to non-discrimination and equal opportunity.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.