Guest-Facing Assistant Manager | F&B Leader + Perks

Pirata Group; Sha Tin; On-site; HKD 335,000 - 513,000; Full time

Benefits offered by this job

50% discount at all our restaurants

Guaranteed monthly incentive bonus – a

Cash and credit card tips

Medical insurance

Birthday gift certificate

Referral bonus

Job summary

Pici Sha Tin, part of Pirata Group, is looking for an experienced Assistant Manager to support the Restaurant Manager in a high-volume, guests‑facing venue. You will train the team, ensure top service quality, and maintain brand standards on the floor.

The ideal candidate has 3+ years in hospitality, strong leadership, and excellent communication skills, with a hands-on, proactive approach to service and operations.

Qualifications

• 3+ years experience in hospitality industry.
• Strong management skills with a positive mindset and friendly image.
• Proficient in MS Office.
• Excellent communication and leadership abilities.

Responsibilities

• Ensure smooth implementation and execution of the restaurant operations.
• Provide training to the team to deliver the highest quality of service and sustain brand image.
• Implement marketing activities to drive sales and revenue for the restaurant.
• Control stocks for daily use in the restaurant to ensure service requirements are met.
• Supervise and coordinate the prompt, high-standard, efficient, and courteous serving of food and beverages in the restaurant.
• Manage and store vendors’ contracts and invoices.
• Provide support to the Restaurant Manager in coordinating a variety of activities such as hiring and training, arranging schedules and guest requirements.
• Arrange for new employees’ proper onboarding (scheduling training and ordering uniforms).
• Monitor compliance with safety and hygiene regulations.
• Gather guests’ feedback, respond accordingly, and resolve guest complaints.

Skills

Team management

Guest service

Communication

Interpersonal skills

Leadership

Self-organisation

Tools

MS Office

Job description

Pici Sha Tin, part of Pirata Group, is looking for an experienced Assistant Manager to support the Restaurant Manager in a high-volume, guests‑facing venue. You will train the team, ensure top service quality, and maintain brand standards on the floor.

The ideal candidate has 3+ years in hospitality, strong leadership, and excellent communication skills, with a hands-on, proactive approach to service and operations.