Growth-Driven SME Account Manager (FinTech)

Airwallex; Hong Kong; On-site; HKD 500,000 - 700,000; Full time

Job summary

Airwallex, the global fintech and payments platform, is hiring an Account Manager in Hong Kong to grow a portfolio of SME customers. You’ll work cross-functionally with sales, product, engineering and strategy to deliver value, upsell and cross-sell Airwallex solutions.

The role emphasizes building deep customer relationships, hitting revenue targets, forecasting in Salesforce, and collaborating with internal teams to influence the product roadmap.

Qualifications

• At least 3+ years of B2B tech/Fintech account management with SME accounts.
• Strong verbal and written communication in English.
• Experience selling to C-level executives.
• Ability to build meaningful, collaborative relationships with internal and external stakeholders.
• Excellent communication across diverse backgrounds and domains.
• Problem solving with the ability to simplify complexity for others.
• Accountability for achieving KPIs and revenue targets.
• Technical mindset with experience in API B2B sales or similar roles.

Responsibilities

• Build deep relationships with your portfolio to understand needs and provide value-based solutions.
• Advocate for Airwallex and ensure SME customers maximize use of Airwallex services.
• Achieve revenue targets by focusing on input metrics to deliver outputs.
• Forecast and build out a pipeline in Salesforce to track numbers and success.
• Collaborate with internal stakeholders to share insights and help shape product roadmaps.

Skills

B2B sales

C-level selling

Relationship building

Communication

Problem solving

KPIs & revenue targets

Technical understanding

Account management

Tools

Salesforce

Job description

Airwallex, the global fintech and payments platform, is hiring an Account Manager in Hong Kong to grow a portfolio of SME customers. You’ll work cross-functionally with sales, product, engineering and strategy to deliver value, upsell and cross-sell Airwallex solutions.

The role emphasizes building deep customer relationships, hitting revenue targets, forecasting in Salesforce, and collaborating with internal teams to influence the product roadmap.