Group Quality Manager Governance, Capability & IOSA

Cathay Pacific Airways Limited; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Cathay Pacific Airways Limited, based in Hong Kong, is hiring a Group Quality Manager – Governance, Capability & IOSA to shape quality governance, assurance capability and supplier oversight across Cathay Group airlines.

You will lead audits, strengthen risk-based performance measurement and develop auditor capability, while managing IOSA activities and coordinating with Procurement, regulators and external assurance bodies.

Qualifications

• Tertiary qualification and relevant auditor certifications are required.
• Experience in airline quality and safety assurance is essential.
• Strong English communication and leadership capabilities are needed.
• Knowledge of IOSA standards and supplier quality governance is preferred.

Responsibilities

• Lead the operational supplier quality management framework for Cathay Group airlines.
• Oversee audits, risk-based performance measurement and auditor development.
• Manage IOSA activities, contracting, logistics and conformance reporting.
• Ensure regulatory compliance and effective supplier protections in contracts.
• Represent the department in meetings and travel as required.

Skills

Auditing governance

Leadership

Quality assurance

Stakeholder management

Education

Tertiary qualification

Lead Auditor qualification

Dangerous Goods awareness

IOSA Auditor qualification (desirable)

Tools

Microsoft Office

Database use

Job description

Group Quality Manager – Governance, Capability & IOSA

Cathay Pacific

Group Safety and Operational Risk Management Department

Permanent

Hong Kong SAR (China)

Role Introduction

Reports to:Head of Group Quality

Shape the quality governance, assurance capability and supplier oversight that support safe, secure and reliable operations across Cathay Group airlines. You will oversee the operational supplier quality management framework, helping operational and non-operational departments maintain appropriate standards, contractual protections, audit records and responses to safety occurrences.

Combining strategic oversight with hands‑on assurance, you will lead audits, strengthen risk‑based performance measurement and develop auditor capability through briefings, training, qualification and assessment. You will also manage Cathay Pacific Airways’ biennial International Air Transport Association Operational Safety Audit (IOSA), coordinating contracting, logistics and conformance reporting while supporting relevant audits across Cathay subsidiaries.

Through close partnership with operational teams, Procurement and Aircraft Trading, regulators and external assurance bodies, you will turn quality requirements into effective everyday practice. Your leadership will help Cathay maintain professional excellence while protecting customers, colleagues and the integrity of its operations.

Key Responsibilities

• Item 1 of 10, Lead the operational supplier quality management framework across Cathay Group airlines, covering applicable standards, contractual status, audit and inspection records, supplier‑attributable safety occurrences and risks to people safety Lead the operational supplier quality management framework across Cathay Group airlines, covering applicable standards, contractual status, audit and inspection records, supplier‑attributable safety occurrences and risks to people safety
• Item 2 of 10, Partner with operational and non-operational departments to define, document and maintain appropriate standards, duty‑holder accountabilities and complete, current supplier quality information Partner with operational and non-operational departments to define, document and maintain appropriate standards, duty‑holder accountabilities and complete, current supplier quality information
• Item 3 of 10, Oversee supplier pre‑assessment, audit governance and departmental implementation, providing guidance and assurance that agreed systems, processes and outcomes remain effective Oversee supplier pre‑assessment, audit governance and departmental implementation, providing guidance and assurance that agreed systems, processes and outcomes remain effective
• Item 4 of 10, Review supplier contracts and coordinate with Procurement and Aircraft Trading to establish appropriate quality and safety protections within supplier management processes Review supplier contracts and coordinate with Procurement and Aircraft Trading to establish appropriate quality and safety protections within supplier management processes
• Item 5 of 10, Assure ongoing compliance with regulatory requirements, liaising with the Hong Kong Civil Aviation Department on supplier performance and continuously improving the Operational Quality System Assure ongoing compliance with regulatory requirements, liaising with the Hong Kong Civil Aviation Department on supplier performance and continuously improving the Operational Quality System
• Item 6 of 10, Conduct Consolidated Port Audits, Group‑level internal audits, supplier audits and auditing services for wholly owned subsidiaries in accordance with your qualification level and applicable service agreements Conduct Consolidated Port Audits, Group‑level internal audits, supplier audits and auditing services for wholly owned subsidiaries in accordance with your qualification level and applicable service agreements
• Item 7 of 10, Establish risk‑based performance measures, recommend quality assurance resources and identify opportunities to reduce costs arising from operational quality failures or poor performance Establish risk‑based performance measures, recommend quality assurance resources and identify opportunities to reduce costs arising from operational quality failures or poor performance
• Item 8 of 10, Build quality capability by managing role‑specific briefings, initial and recurrent auditor training, auditor qualification and periodic assessments, while developing contract‑auditing workshops for Lead Auditors Build quality capability by managing role‑specific briefings, initial and recurrent auditor training, auditor qualification and periodic assessments, while developing contract‑auditing workshops for Lead Auditors
• Item 9 of 10, Manage the biennial International Air Transport Association Operational Safety Audit, including contracting, planning, logistics, internal conformance reporting and continued listing on the IOSA registry, while supporting subsidiaries’ International Air Transport Association Safety Audit for Ground Operations audits Manage the biennial International Air Transport Association Operational Safety Audit, including contracting, planning, logistics, internal conformance reporting and continued listing on the IOSA registry, while supporting subsidiaries’ International Air Transport Association Safety Audit for Ground Operations audits
• Item 10 of 10, Represent the company and department at relevant meetings, deputise for the Head of Group Quality when required, undertake extensive duty travel and deliver other assigned projects in accordance with company policies Represent the company and department at relevant meetings, deputise for the Head of Group Quality when required, undertake extensive duty travel and deliver other assigned projects in accordance with company policies

Requirements

• Item 1 of 10, Tertiary qualification, Lead Auditor qualification, Dangerous Goods awareness qualification. An International Air Transport Association Operational Safety Audit Auditor qualification is desirable Tertiary qualification, Lead Auditor qualification, Dangerous Goods awareness qualification. An International Air Transport Association Operational Safety Audit Auditor qualification is desirable
• Item 2 of 10, 7 to 10 years of operational experience in the airline industry, preferably within ground operations or flight operations. 5 to 7 years of experience in a management role. 5 years of strategic supply management and/or quality management experience 7 to 10 years of operational experience in the airline industry, preferably within ground operations or flight operations. 5 to 7 years of experience in a management role. 5 years of strategic supply management and/or quality management experience
• Item 3 of 10, Excellent understanding of airline ground operations and flight operations. Knowledge of Safety Management Systems and awareness of Lean principles. Excellent understanding of airline ground operations and flight operations. Knowledge of Safety Management Systems and awareness of Lean principles.
• Item 4 of 10, Experienced quality practitioner with excellent knowledge of the quality assurance discipline. Experienced quality practitioner with excellent knowledge of the quality assurance discipline.
• Item 5 of 10, Experienced supply management professional with practical contractual experience gained in Hong Kong and overseas Experienced supply management professional with practical contractual experience gained in Hong Kong and overseas
• Item 6 of 10, Excellent computer and information technology literacy, including proficiency in Microsoft Office and database use Excellent computer and information technology literacy, including proficiency in Microsoft Office and database use
• Item 7 of 10, Excellent standard in spoken and written English Excellent standard in spoken and written English
• Item 8 of 10, Polished interpersonal and communication skills, with the ability to lead, influence and work effectively with people at all levels. Excellent negotiation, management, planning and organisational skills. Strong problem‑solving and analytical capabilities Polished interpersonal and communication skills, with the ability to lead, influence and work effectively with people at all levels. Excellent negotiation, management, planning and organisational skills. Strong problem‑solving and analytical capabilities
• Item 9 of 10, Excellent database management and system implementation management skills Excellent database management and system implementation management skills
• Item 10 of 10, Able to undertake extensive duty travel Able to undertake extensive duty travel

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.