Global SCCM Configuration Engineer | Incident & OSD Expert

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 502,200; Full time

Job summary

A global law firm in Hong Kong seeks an SCCM Configuration Management Engineer to manage incidents and enhance user experience. The ideal candidate possesses strong skills in Microsoft SCCM, application packaging, and operating system deployment. Responsibilities include troubleshooting desktop and server issues, supporting application deployments, and creating detailed documentation. This role requires excellent communication skills and the ability to work in a dynamic support environment.

Qualifications

• Solid understanding of Microsoft SCCM.
• Experience with application packaging.
• Familiarity with operating system deployment (OSD).
• Proven experience in a support environment.
• Excellent communication skills.

Responsibilities

• Support the business as part of the Core Systems Team.
• Manage the incident and task queue according to SLAs.
• Troubleshoot issues related to the desktop and server estate.
• Package and deploy applications.
• Assist with operating system deployments and patching.
• Maintain and write knowledge base articles.

Skills

Microsoft SCCM

Application packaging

Operating System Deployment (OSD)

Incident management

Excellent communication

Application whitelisting

Group policy

Job description

A global law firm in Hong Kong seeks an SCCM Configuration Management Engineer to manage incidents and enhance user experience. The ideal candidate possesses strong skills in Microsoft SCCM, application packaging, and operating system deployment. Responsibilities include troubleshooting desktop and server issues, supporting application deployments, and creating detailed documentation. This role requires excellent communication skills and the ability to work in a dynamic support environment.