Full-time (Senior) Client Advisor (Luxury Jewellery)

KOS International Limited; Hong Kong; On-site; HKD 167,000 - 201,000; Full time

Benefits offered by this job

Commission

Double pay

Medical insurance

Life insurance

Job summary

KOS International Limited in Central, Hong Kong, seeks a Full-time Senior Client Advisor to deliver premium service in luxury jewellery. You will drive sales, manage client data for clienteling, and uphold brand standards while supporting store operations.

Requires 2–3 years luxury retail experience, fluency in Cantonese and Mandarin; English is a plus. The role offers commission, double pay, and medical & life insurance benefits.

Qualifications

• Minimum 2-3 years of luxury retail sales experience.
• Pleasant, self-motivated, attentive to details and customer service.
• Fluent in Cantonese and Mandarin; English is an advantage.

Responsibilities

• Achieve or exceed monthly and quarterly sales targets.
• Build and strengthen relationships with existing and prospective clients.
• Capture and manage customer data to support clienteling.
• Deliver exceptional customer service and premium experience.
• Expand customer base using client registries and client book system.
• Engage customers through follow-ups and events.
• Support store operations including stock takes and audits.
• Ensure compliance with brand standards and merchandising guidelines.
• Maintain store security and safeguard assets.
• Contribute to sales growth and brand representation.

Skills

Fluent in Cantonese

Fluent in Mandarin

English (advantage)

Luxury retail experience

Job description

Full-time (Senior) Client Advisor (Luxury Jewellery)

Commission, double pay, medical & life insurance

Full-time Senior Client Advisor / Client Advisor (Luxury Jewellery)

Responsibilities

• Achieve or exceed monthly and quarterly sales targets.
• Build, maintain, and strengthen relationships with existing and prospective clients.
• Accurately capture and manage customer data to support clienteling and gather customer feedback.
• Deliver exceptional customer service and create a premium customer experience.
• Expand and develop the customer base using client registries, sales tools, and the Client Book system.
• Proactively engage customers through follow-ups, special occasions, and events.
• Support store operations, including stock takes, monthly audit activities, and store maintenance.
• Ensure compliance with brand standards, product presentation, and visual merchandising guidelines.
• Maintain store security and safeguard merchandise, customers, colleagues, and company assets.
• Contribute to overall sales growth, operational excellence, and brand representation.

Requirements

• Minimum 2-3 years of luxury retail sales experience.
• Pleasant, self-motivated, attentive to details, energetic with good interpersonal skills and customer service skills.
• Fluent in Cantonese & Mandarin. Good command of English is an advantage
• Candidates with more experience may be considered as Senior Client Advisor or Supervisor
• Sales or client advisor experience in watch and jewellery, luxury and fashion brands is preferred

Details

• Full-time role
• 9 hours per day (on shift), 8 days off per month
• Salary: $15-18k per month, can reach $30k or above with commission
• Location: Central
• Other benefits: Double pay, discretionary bonus, medical and life insurance