Front Office Manager 客務部經理

The Wharney Guang Dong Hotel Hong Kong

Hong Kong

On-site

HKD 391,000 - 469,000

Full time

5 days ago

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Job summary

The Wharney Guang Dong Hotel Hong Kong is seeking a Front Office professional to manage all front desk operations and support during peak check-in/check-out periods.

You will ensure familiarity with Job Descriptions and SOPs, follow emergency procedures, and uphold hotel policies. You will monitor costs to maximize profitability and train staff on systems, security, and cash handling to maintain high service quality.

Qualifications

Experience in front office operations and guest services.
Knowledge of SOPs and policies relevant to hotel operations.
Familiarity with emergency procedures and hotel liabilities.

Responsibilities

Manage all aspects of the front office to ensure high guest service standards.
Provide on-floor support to the front desk during heavy check-ins/check-outs.
Ensure staff are trained on systems, security, and cash handling procedures.

Skills

Front office management

Cost control

Staff training

Education

HKDSE / DSE equivalent

Job description

1. Manage all aspects of the front office to ensure the highest standard of service is extended to all the guests; provide on-floor support to the front desk during heavy check-in and check-out.
2. Have knowledge of all Job Descriptions and Standard Operation Procedures relating to each function within the Front Office and ensure compliance with all policies and procedures.
3. Familiarize with emergency procedures, regulations pertaining to the hospitality industry, the liabilities affecting the Hotel, insurance claim procedures, and hotel departmental policies.
4. Proactively monitor cost and expense control systems and procedures to achieve the highest possible profitability.
5. Ensure staff is properly trained on systems, security, and cash handling procedures and service quality.

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