Assistant Front Office Manager

Island Shangri-La, Hong Kong; Hong Kong; On-site; HKD 335,000 - 391,000; Full time

Job summary

Island Shangri-La, Hong Kong is seeking an Assistant Front Office Manager to oversee guest room operations and ensure a smooth, personalized experience aligned with Shangri-La’s service standards.

The role requires at least 6 years in hotel Front Office, including 4 years in a supervisory capacity, with strong knowledge of OPERA and MS Office. Excellent English, Cantonese, and Putonghua are essential.

Qualifications

• At least 6 years of relevant experience in Front Office of sizable hotels.
• 4 years in a supervisory role in Front Office.
• Solid knowledge of OPERA System and Microsoft Office application.

Responsibilities

• Ensure efficient guest check-ins and check-outs at the Front Desk.
• Monitor occupancy levels and maintain guest history and preferences.
• Handle and resolve guest complaints per hotel standards.
• Plan staff rosters to align with events and peak periods; ensure coverage for quality service.
• Review guest feedback and implement initiatives to enhance service levels.
• Review key operational reports (Rate Variance, High Balance, No-Show, Night Audit) for accuracy.
• Uphold Front Office standards and participate in special projects as assigned.

Skills

Leadership

Problem-solving

Interpersonal skills

Organizational skills

Education

Diploma or equivalent

Tools

OPERA System

Microsoft Office

Job description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors, Island Shangri-La, Hong Kong provides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As an Assistant Front Office Manager, you will be managing the key aspects of guest room operations toensurea smooth and personalized experience aligned with Shangri-La’s service standards.

Key Responsibilities

• Ensure efficient guest check-ins and check-outs processes, delivering exceptional service at the Front Desk.
• Monitor occupancy levels and maintain accurate guest history and preferences.
• Handle and resolve guest complaints in accordance with Hotel standards.
• Plan and manage staff rosters to align with events and peak periods, ensuring adequate coverage for quality service.
• Review guest feedback across platforms and implement initiatives to enhance service levels.
• Review key operational reports (Rate Variance, High Balance, No-Show, Night Audit) and ensure accuracy.
• Uphold Front Office standards and procedures in line with brand guidelines, and perform other duties or special projects as assigned by Management.

About You

• At least 6 years of relevant experience in Front Office of sizable Hotels, including 4 years in a supervisory role.
• Solid knowledge in OPERA System and Microsoft Office applications.
• Strong leadership, problem-solving, interpersonal, and organizational skills.
• Excellent command of spoken English, Cantonese, and Putonghua.

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## More Job Information

Salary

• 30000 - 35000 / MONTH

Job Function

• 餐飲 · 酒店 - 其他職位

Location

• 金鐘

Employment Term

• 全職

Education

• 文憑或相等程度