Field Maintenance Engineer - Customer Support & Operations

Holake Hong Kong Lifts Ltd; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Benefits offered by this job

Annual leave

Marriage leave

Paternity leave

Study leave

Medical scheme

Education subsidy

Retirement plan

Job summary

Holake Hong Kong Lifts Ltd in Hong Kong is seeking a Services Engineer to assist in branch operations, handle customer enquiries, and foster relationship management by visiting clients and attending meetings. You will support lift and escalator maintenance and major repairs within your portfolio, prepare reports, and ensure compliance, with opportunities for growth and a competitive benefits package.

Fresh graduates may be considered for the Services Engineer role and the company offers 5 days'

Qualifications

• Degree in Engineering or related disciplines.
• 3+ years of relevant experience in maintenance and field support.
• Detail-minded, organized with strong execution orientation and ability to work independently and under pressure.
• Good customer-orientation, with strong communication and interpersonal skills.
• Good command of spoken & written English and Chinese.

Responsibilities

• Assist in providing support for the Branch Operation
• Handle customers' enquiries and fosterrelationship management by attendingvisits and client meetings
• Assist in ensuring the performance on lift and escalator maintenance & major repairswithin the assigned portfolio
• Prepare the general and ad hoc reports and analysis for customers and internal review, and follow up site performance such as field technical support
• To ensure the technical and legal compliance of our inspection, repairs and special maintenance and monitor the quality performance through the QualityFeedback system
• Assist in monitoring the spare parts consumption
• Follow up with field operation team and major repair teams for repair requisition

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Execution orientation

Independent work

Education

Degree in Engineering or related disciplines

Job description

Holake Hong Kong Lifts Ltd in Hong Kong is seeking a Services Engineer to assist in branch operations, handle customer enquiries, and foster relationship management by visiting clients and attending meetings. You will support lift and escalator maintenance and major repairs within your portfolio, prepare reports, and ensure compliance, with opportunities for growth and a competitive benefits package.

Fresh graduates may be considered for the Services Engineer role and the company offers 5 days'