Family Engagement Navigator

YCYW Education Network 耀中耀華教育網絡 Yew Chung Yew Wah Education; Hong Kong; On-site; HKD 300,000 - 520,000; Full time

Job summary

YCYW Education Network 耀中耀華教育網絡 Yew Chung Yew Wah Education seeks a Family Partnership professional to strengthen home–school collaboration and guide families through transitions. You will manage parent communications, onboard new families, and coordinate with the School Office and Academic Teams to support student wellbeing.

You will coach parents on digital tools, run workshops, and design family engagement activities, while maintaining empathetic, solution‑oriented interactions with diverse

Qualifications

• Bachelor’s degree in Counselling, Psychology, Social Work, Education, or related field.
• Formal training or recognised coursework in counselling, family support, or student wellbeing is highly preferred.
• Minimum 3 years of relevant experience in a school, educational institution, NGO, or service‑oriented organisation (parent-facing or student services roles preferred).
• Demonstrated experience facilitating parent workshops, group sessions, or psychoeducational talks.
• Warm, empathetic, and committed to supporting families and students, with the ability to listen, de‑escalate, and guide parents through sensitive situations.

Responsibilities

• Provide warm, professional, and solution‑oriented communication to parents, aligned with the school’s ethos.
• Serve as a consistent relationship point for families, especially during key transitions.
• Support follow‑up communication with parents (e.g. new parents, seat reservation reminders, milestone check‑ins), in coordination with the School Office.
• Ensure parent concerns are clearly understood, contextualised, and appropriately escalated when needed.
• Lead onboarding touchpoints: pre‑start welcome, Day 2 check‑in, Day 6 follow‑up, Week 2 call, End of Month review.
• Schedule a Family Connection Meeting to map goals and communication preferences.
• Keep waiting list families genuinely engaged (e.g., event invitations, updates).
• Promote the school’s digital platforms as the primary parent engagement channel, in alignment with the Communication Protocol.
• Distill “need‑to‑know” actions for parents on a weekly or milestone basis (e.g., PTCs, reports, transitions).
• Facilitate department connections by guiding parents to use general department emails for case handling and record keeping.
• Promote school events using creative and innovative methods — such as short video reels, AI‑generated posters, or other engaging formats.
• Coach parents on using school communication APPs (e.g., School App, ManageBac).
• Empower parents to support their child at home: interpret report cards, master learning apps, understand learning journeys.
• Collaborate with academic team to run workshops, coffee mornings, or innovative sessions to guide parents through each stage of their child’s education.
• Serve as academic & student lifecycle touchpoints:
• Support families’ understanding of:
• Parent–Teacher Conferences (PTCs)
• Subject change & its implications
• Withdrawal and graduation processes
• Analyse and measure the success of each parent workshop (e.g., attendance, feedback forms, post‑workshop parent understanding) and suggest improvements for future sessions.
• Handle reference/ recommendation letter requests from families in a timely and professional manner and liaison with Academic Team as needed.
• Guide families through the withdrawal process, explaining timelines, documentation requirements, and financial implications (e.g., notice period, fee adjustments).
• Conduct exit conversations with withdrawing families to understand their reasons for leaving, capture feedback, and identify areas for school improvement.

Skills

Active listening

Empathy

Organisational skills

Multicultural communication

Event coordination

AI tools usage

Education

Bachelor’s degree in Counselling/Psychology/Social Work/Education/Communication

Formal training in counselling or family support

Tools

ChatGPT

Canva AI

Video editing basics

Job description

YCYW Education Network 耀中耀華教育網絡 Yew Chung Yew Wah Education seeks a Family Partnership professional to strengthen home–school collaboration and guide families through transitions. You will manage parent communications, onboard new families, and coordinate with the School Office and Academic Teams to support student wellbeing.

You will coach parents on digital tools, run workshops, and design family engagement activities, while maintaining empathetic, solution‑oriented interactions with diverse