Facilities - Receptionist

Interactive Brokers; Hong Kong; On-site; HKD 167,000 - 279,000; Full time

Benefits offered by this job

Competitive Salary

Annual bonus and stock grant

Excellent health benefits

Daily lunch provided

Job summary

Interactive Brokers invites a friendly receptionist to join our administrative team. You will greet guests, manage mail and calls, maintain calendars and meeting logistics, and assist with document filing in a fast-paced, global office environment.

Fluency in Cantonese, Mandarin and English is required, with strong attention to detail and a collaborative mindset to support a professional client experience.

Qualifications

• Exceptional client service skills and a professional demeanor.
• Strong attention to detail and accuracy in tasks.
• Proactive, flexible and responsible team player.
• Ability to work independently and manage multiple duties.
• Fluent in Cantonese, Mandarin and English.

Responsibilities

• Perform general reception duties, including greeting guests and collecting initial documentation from external clients.
• Answer phones professionally, field calls, address inquiries or redirect as appropriate, and distribute messages promptly.
• Manage incoming/outgoing mail, faxes, parcels, and delivery arrangements.
• Maintain meeting room schedules, calendars and logistics.
• Order office supplies and maintain inventory.
• Coordinate catering orders for staff.
• Assist with execution and filing of corporate documents.
• Maintain client-focused service delivery meeting internal/external expectations.

Skills

Exceptional client services

Professional demeanor

Attention to detail

Proactive team player

Independent worker

Fluent in Cantonese, Mandarin and ENgl

Job description

About The Company

Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.

About The Company

Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.

For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers.

Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron’s, Investopedia, Stockbrokers.com, and others.

Responsibilities

• Partnering with another receptionist, you will provide a full spectrum of secretarial and administrative support, including:
• Perform general reception duties, including greeting guests and collecting initial account opening documentation from external clients.
• Answer phones professionally, field calls, address inquiries or redirect as appropriate, and distribute messages promptly.
• Manage all incoming and outgoing mail, faxes, parcels, and delivery arrangements.
• Maintain meeting room schedules, update calendars, and coordinate meeting logistics.
• Order office and pantry supplies; maintain inventory and stock levels.
• Manage pantry items such as tissue paper, milk, tea, sugar, and beverages.
• Coordinate catering orders for staff.
• Assist with the execution and filing of corporate documents.
• Maintain a client-focused approach, ensuring timely, effective, and efficient service delivery that meets both internal and external expectations.
• Perform other ad hoc tasks and administrative duties as assigned by management.

Required Qualifications And Skills

• Exceptional client services skills.
• Friendly, presentable, and professional demeanor.
• Strong attention to detail and ability to complete tasks accurately and efficiently.
• Proactive, flexible, and responsible team player.
• Ability to work independently and manage multiple responsibilities.
• Fluent in Cantonese, Mandarin, and English.

Company Benefits

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and inpatient
• Competitive package of Annual Leave
• Daily lunch ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence