Executive Director, APAC Head of Human Resource Controls

JPMorgan Chase; Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Job summary

J.P. Morgan in Asia Pacific seeks a Head of Human Resources Control Management to lead the regional control framework across end-to-end HR processes. You will partner with senior HR leaders to embed scalable controls and assist in managing operational and regulatory risks.

You will drive independent risk challenge, design practical controls, and push for automation and simplification across HR workflows to strengthen governance and enable safe, timely change.

Qualifications

• Minimum 10 years of experience in operational risk, controls, control management, audit, or related risk discipline.
• Minimum 7 years of experience within banking or financial services.
• Proven experience advising and influencing senior stakeholders on risk decisions and control outcomes.
• Proven experience designing, assessing, or strengthening controls across complex, cross-functional processes.
• Proven experience leading risk governance routines (for example, forums, executive updates, and action tracking).
• Proven people leadership capabilities, including hiring, coaching, performance management, and developing a high-performing team.
• Experience working with independent assurance partners, including internal audit and compliance functions.

Responsibilities

• Lead and enhance the Asia Pacific HR control framework across end-to-end employee and manager processes.
• Partner with senior HR stakeholders to identify material risks and advise on effective, sustainable control design.
• Act as a trusted advisor to HR leadership on control risks, governance decisions, prioritization, and remediation trade-offs.
• Drive a continuous and integrated approach to risk assessment in support of ongoing change and product transformation.
• Provide independent risk challenge through targeted reviews, issue analysis, root cause identification, and monitoring, measurement, and escalation of operational risks.
• Coordinate and maintain an accurate HR risk profile, including key risks, controls, issues, and remediation progress.
• Partner with second line and independent assurance teams to align on risk themes, outcomes, and review readiness.
• Support internal and external review readiness by ensuring clear documentation, evidence, and timely closure of action plans.
• Lead regional risk and control governance forums, including agenda setting, materials, facilitation, and follow-up actions.
• Embed 'control by design' into new initiatives by advising early on process design, control points, and operational readiness.
• Identify and recommend opportunities to simplify processes and strengthen controls through automation and digitization.

Skills

Operational risk

Controls management

Stakeholder influence

Regulatory risk

Leadership

Cross-functional collaboration

Audit/assurance coordination

Job description

In this regional leadership role, you will influence senior stakeholders, strengthen controls across critical employee and manager processes, and help teams move faster-safely. You will bring independent challenge, practical solutions, and a continuous improvement mindset. You will also help modernize controls through simplification and automation.

As a Head of Human Resources Control Management, Asia Pacific in the Human Resources Product Organization, you will lead the regional control framework that helps Human Resources identify, assess, and manage operational and regulatory risks. You will partner closely with senior Human Resources leaders to embed strong, scalable controls across key employee experiences and support safe, well-governed change. You will provide independent risk challenge and drive practical risk reduction through smarter processes and increased automation.

Job responsibilities

• Lead and enhance the Asia Pacific Human Resources control framework across end-to-end employee and manager processes.
• Partner with senior Human Resources stakeholders to identify material risks and advise on effective, sustainable control design.
• Act as a trusted advisor to HR leadership on control risks, governance decisions, prioritization, and remediation trade-offs.
• Drive a continuous and integrated approach to risk assessment in support of ongoing change and product transformation.
• Provide independent risk challenge through targeted reviews, issue analysis, root cause identification, and the monitoring, measurement, and escalation of operational risks in line with enterprise operational risk practices.
• Coordinate and maintain an accurate Human Resources risk profile, including key risks, controls, issues, remediation progress, and alignment with ongoing risk assessment activities.
• Partner with second line and independent assurance teams (for example, operational risk, compliance, legal, data privacy, resiliency, and internal audit) to align on risk themes, outcomes, and review readiness.
• Support internal and external review readiness by ensuring clear documentation, evidence, and timely closure of action plans.
• Lead regional risk and control governance forums, including agenda setting, materials, facilitation, and follow-up actions.
• Embed 'control by design' into new initiatives by advising early on process design, control points, and operational readiness.
• Identify and recommend opportunities to simplify processes and strengthen controls through automation and digitization.

Required qualifications, capabilities, and skills

• Minimum 10 years of experience in operational risk, controls, control management, audit, or a related risk discipline
• Minimum 7 years of experience within banking or financial services
• Demonstrated experience advising and influencing senior stakeholders on risk decisions and control outcomes
• Proven experience designing, assessing, or strengthening controls across complex, cross-functional processes
• Proven experience leading risk governance routines (for example, forums, executive updates, and action tracking)
• Proven people leadership capabilities, including hiring, coaching, performance management, and developing a high-performing team, with direct accountability for outcomes across multiple dimensions
• Demonstrated ability to assess risk across regulatory, legal, operational, and reputational dimensions
• Experience managing issues from identification through remediation, including documentation and evidence requirements
• Experience working effectively with independent assurance partners, including internal audit and compliance functions
• Strong written and verbal communication skills, including the ability to translate complex topics into clear actions
• Strong program and time management skills, with experience delivering outcomes under tight deadlines

Preferred qualifications, capabilities, and skills

• Experience covering Human Resources process areas such as recruitment, compensation, payroll, benefits, mobility, talent development, or employee relations
• Experience supporting large-scale operating model, process, or technology transformation with controls embedded from the start
• Experience driving control simplification and automation (for example, shifting from manual checks to preventative or system-based controls)
• Experience working across multiple Asia Pacific jurisdictions and managing regionally varied risk requirements
• Experience using data-driven approaches to identify risk trends and target control improvements
• Experience building or maturing a regional control framework and governance from the ground up

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clie