Enterprise Services - Implementation Specialist, Hong Kong

Leadingnation; Hong Kong; Hybrid; HKD 900,000 - 1,700,000; Full time

Job summary

Bloomberg Hong Kong is seeking an experienced Enterprise Data Implementation professional to deploy the full suite of real-time and reference data products for APAC clients. You will own projects from pre-sales through deployment and handover, coordinating with solution engineers, data contents specialists and client teams.

The role requires at least 5 years in financial markets technology, strong client-facing delivery, and fluency in English and Mandarin/Cantonese.

Qualifications

• Minimum 5 years in financial markets, fintech or data-related companies
• Experience implementing or supporting financial data solutions (market data, real-time data, reference or regulatory data) in the last 3 years
• Client-facing experience servicing enterprise-level clients in financial services
• Fluent English and Mandarin/Cantonese for regional client work
• Technical understanding of enterprise data solutions and delivery methods (APIs, Cloud)
• Knowledge of financial markets data products and data delivery systems
• Familiarity with software development practices and project management tools
• Bachelor’s degree or equivalent qualifications

Responsibilities

• Analyze client technical environments and how applications will use Bloomberg technology
• Lead technical implementation with detailed plans
• Coordinate with stakeholders to drive project timelines
• Own a book of implementation projects and ensure client satisfaction
• Assess risks and adjust course to ensure high-quality outcomes
• Maintain Bloomberg standards for implementations and customer satisfaction
• Produce implementation documentation and post-implementation reviews
• Lead special projects or new initiatives
• Participate in new product roll-outs

Skills

Client facing

Project management

English fluency

Mandarin/Cantonese

APIs / Cloud data delivery

Financial markets data knowledge

Analytical skills

Communication skills

Education

Bachelor's degree or degree-equivalent

Tools

Linux

TCP/IP

Python

SQL

Job description

Location Hong Kong

Business Area Sales and Client Service

Ref # 10053216

Description & Requirements

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

The Bloomberg Financial Solutions department is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.

Our Team

We're Bloomberg Enterprise Services - fast paced, innovative and expanding. We have worked hard and smart to become the successful business we are today. We partner closely with our clients, taking time to understand their unique businesses and individual data and technology needs. Our endless selection of datasets, covering all asset types, with multiple delivery technologies and flexible scheduling mean our clients are able to get exactly the data they need, when they need it, in the format they prefer.

What's the Role?

As a key member of our APAC Enterprise Data implementation Team, you will be responsible for the deployment of the entire suite of our real-time and reference Enterprise Data products. Collaborating with colleagues from the Technical Account Management, Solution Engineering and Contents Specialists, you will be the project owner and trusted go-to person for the client during the product implementation period, involving yourself in a range of duties including pre-sales activities, actual deployment and last but not least post-implementation tasks such as documentation and support handover.

You are professional and personable, intelligent and analytical, and keen to join a diverse team that provides round-the-clock support to our Enterprise Data clients. You're a solution-provider, with a passion for providing platinum levels of service. You are able to get results by partnering with team members and colleagues around the organization, but are also not afraid of making independent decisions when situation demands. And you'll possess outstanding communication, analytical and organisational skills, facing off to clients as well as multiple internal groups with the overall intent of driving success for the Company and delivering industry leading service to our clients.

We'll Trust You To

• Complete an analysis of the client's technical environment and understand how their applications will utilise Bloomberg technology and services
• Lead and execute the technical implementation process by creating detailed technical implementation plans
• Coordinate with internal and external stakeholders, driving project timelines and ensuring smooth implementation projects
• Lead and take ownership of your book of implementation projects, ensuring client satisfaction is maintained throughout the implementation cycle
• Be mindful of project risks and client nuances, adjusting course as necessary to still ensure successful and high quality implementation outcomes
• Maintain Bloomberg's approach and standards to high quality implementations and customer satisfaction, constantly being mindful of client needs
• Assist in producing implementation documentation and post implementation reviews
• Execute and lead special projects or new initiatives as required
• Actively participate in new product roll-outs

You’ll Need To Have

• Minimum of 5 years working experience for financial markets, financial technology or data related companies
• Experience implementing or supporting financial data solutions such as market data, real-time data, reference or regulatory data solutions, within the past 3 years
• Client facing experience servicing enterprise level clients within the financial services industry
• Business level fluency in English and Mandarin/Cantonese, as this role will work with our clients across the region
• A technical understanding of various enterprise data solutions and their various methods of delivery (e.g. APIs, Cloud)
• Technical knowledge of financial markets data products
• Awareness and appreciation of software development practices and available tools to support implementation activities
• Ability to demonstrate successful project management skills
• Demonstrated leadership skills and a passion for project delivery
• Demonstrated continuous career progression within an organisation
• Bachelor's degree or degree-equivalent qualifications

We'd Love To See

• An understanding of Linux systems, technical networking topologies, network distribution technologies and concepts, network distribution protocols
• Hands on experience of industry leading Market Data enterprise distribution systems and data feeds
• Understanding of concepts of market data compliance rules & regulations
• Technical competencies with, but not limited to Linux, TCP/IP, Python, SQL
• Familiarity with Bloomberg enterprise products
• Prince II or alternative project management qualifications

Why Bloomberg?

We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn More About Our Office And Benefits

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