English Learning Coach & Student Success Mentor

Wall Street English; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Wall Street English in Hong Kong is seeking a role focused on teaching support and student coaching within a welcoming center environment. You will interact with learners, deliver personalized feedback, and help coordinate class bookings to maximize progress.

The position emphasizes strong English language skills, customer service experience, and the ability to work in a dynamic, multicultural team at a Wall Street English center.

Qualifications

• University degree
• Experience in teaching or training
• Background in service/hospitality/educational sector
• Fluent in local language(s)
• High level of spoken and written English

Responsibilities

• Provide personalized feedback, coaching, and support to learners.
• Receive visitors in person and on the phone and manage inquiries.
• Promote the Wall Street English method and an all-English environment.
• Support students by booking classes and coordinating with center staff.
• Engage with students to personalize learning experiences and ensure progress.

Skills

English proficiency

Interpersonal skills

Customer service

Education

University degree

Job description

Wall Street English in Hong Kong is seeking a role focused on teaching support and student coaching within a welcoming center environment. You will interact with learners, deliver personalized feedback, and help coordinate class bookings to maximize progress.

The position emphasizes strong English language skills, customer service experience, and the ability to work in a dynamic, multicultural team at a Wall Street English center.