Employee Engagement & Internal Communications Director

Confidential Retail Hiring; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

Confidential is seeking a Director – Employee Engagement & Internal Communications to shape the employee experience across the full lifecycle, with a strong focus on engagement, belonging, and culture. This role leads the strategy and execution of engagement, employer branding, internal communications, and related programs to strengthen a caring culture and improve retention and advocacy.

Based in a multinational Asia Pacific environment, you will collaborate with regional stakeholders in a

Qualifications

• Bachelor’s degree or higher in a relevant field.
• 16+ years of experience in a global matrix organization.
• Strong internal communications, employer branding, and engagement program design experience.
• Proven success improving employee engagement with measurable results.
• Extensive experience leading employee engagement initiatives across regions or business units.
• Strategic thinker with strong execution skills.
• Ability to leverage employee feedback and analytics to drive improvements.
• Excellent stakeholder management, including engagement with senior leaders.
• Fluent in English, Cantonese, and Mandarin.

Responsibilities

• Develop and lead internal communications strategies that support engagement, culture, and HR priorities.
• Translate insights from surveys and focus groups into measurable actions.
• Strengthen employer brand positioning as a great place to work.
• Design scalable engagement programs across regions.
• Lead a small team and cross-functional stakeholders with clear, measurable objectives.
• Establish KPIs and reporting rhythms to track engagement trends and retention indicators.

Skills

Internal communications

Employer branding

Employee engagement

Stakeholder management

Leadership collaboration

Analytics & insights

Cross-regional coordination

English fluency

Cantonese

Mandarin

Education

Bachelor’s degree or above

Job description

The Director – Employee Engagement & Internal Communications will shape and drive the employee experience across the full employee lifecycle, with a strong focus on engagement, belonging, and culture. This role leads the strategy and execution of employee engagement, employer branding, internal communications, and related programs to strengthen a caring culture and enhance retention, performance, and employee advocacy.

As part of a multinational company with a strong Asia Pacific presence, the role will collaborate with regional stakeholders to deliver consistent and scalable people practices, while tailoring engagement initiatives to local workforce needs within a matrix organization.

Key Responsibilities:

Internal Communications

• Develop and lead internal communications strategies that support engagement, culture, and key HR priorities.
• Communicate HR initiatives, leadership messages, and engagement program results clearly and effectively.
• Create channels for employee feedback and ensure insights are addressed and shared back with employees.

Employee Engagement Strategy

• Lead the employee engagement strategy and translate employee insights, such as surveys and focus groups, into measurable actions.
• Promote belonging, reinforce a caring culture, and build trust through values-led leadership and people practices.
• Create engagement roadmaps aligned with business strategy and workforce priorities.

Employer Branding

• Partner with the communications team to strengthen employer brand positioning as a "great place to work," aligned with company values and talent priorities.
• Develop content and messaging that resonate with current and prospective employees, while reinforcing the employee value proposition.
• Support initiatives that enhance employee advocacy and strengthen the organization’s external reputation.

Employee Engagement Programs & Initiatives

• Design and deliver employee engagement programs, including recognition initiatives, culture events, wellbeing activities, and internal campaigns.
• Develop scalable engagement frameworks that can be applied across regions and business units.
• Drive program adoption and maintain consistent execution standards.

Leadership & Stakeholder Management

• Lead a small team and cross-functional stakeholders in aligning clear, measurable engagement objectives.
• Influence senior leaders and business stakeholders to actively support employee experience and engagement priorities.
• Establish KPIs and reporting rhythms to track engagement trends, participation, program impact, and retention indicators.

Job Requirements:

• Bachelor’s degree or above.
• At least 16 years of relevant experience in a global matrix organization.
• Strong experience in internal communications, employer branding, and engagement program design.
• Proven success in improving employee engagement with measurable results.
• Extensive experience leading employee engagement initiatives across regions or business units.
• Strategic thinker with strong execution skills and the ability to turn engagement insights into actionable programs.
• Able to leverage employee feedback and analytics to drive improvements and measure impact.
• Excellent stakeholder management and influencing skills, including engagement with senior leaders.
• High empathy, credibility, and commitment to fostering a caring and inclusive culture.
• Collaborative and proactive in partnering across HR, leadership, and corporate functions.
• Fluent in English, Cantonese, and Mandarin.

We offer competitive compensation, comprehensive benefits, and career development opportunities.