Employee Benefits Client Coordinator (Hybrid)

Marsh (Mercer) Hong Kong Limited; Hong Kong; Hybrid; HKD 360,000 - 520,000; Full time

Job summary

Marsh (Mercer) Hong Kong Limited is seeking a detail‑oriented professional to join our Health & Benefits team in Hong Kong. This is a hybrid role requiring at least three days in the office weekly, with a focus on operational support, client service, and data analysis for employee benefits.

You will prepare renewal materials, coordinate with internal stakeholders, maintain records, assist with claims and billing, and translate data into clear insights and client-ready summaries for account

Qualifications

• Bachelor Degree in Management, Finance, Accounting, Behavioral, or in another related discipline.
• 2+ years of experience in the insurance industry preferred.
• Strong attention to detail and accuracy.
• Strong analytical skills (ability to interpret claims/utilization/census data, identify trends/cost drivers, and translate findings into clear insights and client-ready summaries)
• Solid Excel/reporting skills (e.g., pivot tables, data cleaning, reconciliation, basic charting)
• Good communication and stakeholder management
• Able to manage multiple deadlines and priorities effectively

Responsibilities

• Support day-to-day service delivery for assigned clients (requests, follow-ups, documentation).
• Coordinate with internal stakeholders to meet client requirements within agreed timelines.
• Build collaborative working relationships across internal teams through clear and timely communication.
• Support renewal activities and mid-term changes.
• Prepare renewal reports/materials and track required inputs.
• Follow up with clients for missing information and confirmations.
• Coordinate with internal teams for quotation, placing and billing activities (as applicable).
• Develop a working understanding of major employee benefits/insurance classes offered by the Company.
• Collect, clean, and “massage” data (e.g., claims, benefit utilization, member census) for analysis.
• Produce clear summaries/insights and highlight key observations for team management.
• Validate that information received is accurate and aligned with engagement scope, policy terms and coverage.
• Ensure proper filing, version control, and completeness of records in shared folders.
• Maintain awareness of moderately complex claim-related matters.
• Support claims personnel by coordinating information and assisting with progressing equitable claim outcomes on behalf of clients (within role scope)

Skills

Attention to detail

Analytical skills

Communication

Time management

Education

Bachelor Degree in Management, Finance, Accounting, Behavioral, or related discipline

Tools

Excel

Job description

Marsh (Mercer) Hong Kong Limited is seeking a detail‑oriented professional to join our Health & Benefits team in Hong Kong. This is a hybrid role requiring at least three days in the office weekly, with a focus on operational support, client service, and data analysis for employee benefits.

You will prepare renewal materials, coordinate with internal stakeholders, maintain records, assist with claims and billing, and translate data into clear insights and client-ready summaries for account