eDiscovery Client Services Associate Director

Epiq Systems, Inc.; Hong Kong Island; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Epiq Systems, Inc. is seeking an Client Services Associate Director in Hong Kong to lead a team delivering eDiscovery and litigation support. You will oversee projects, manage client relationships, and drive service quality across APAC accounts.

You will mentor staff, coordinate staffing, budgets, and WIP while partnering with regional leadership on strategic initiatives. Mandarin/Cantonese skills are a plus and some travel may be required.

Qualifications

• Bachelor's degree or higher; JD/MBA preferred.
• Minimum of five years' industry experience in eDiscovery.
• Experience with Relativity at Administrator level or above with strong QC/QA.
• Experience with APAC clients; regional travel may be required.
• Fluent English; Mandarin/Cantonese a plus.

Responsibilities

• Oversee a team of eDiscovery Client Services professionals.
• Manage and grow a portfolio of client accounts in eDiscovery & Litigation Support.
• Develop client relationships through effective project management and QC.
• Mentor and train team; support succession planning.
• Coordinate staffing and project assignments; monitor budgets and WIP.
• Prepare executive summaries and participate in quarterly business reviews.

Skills

Client relationship management

Project management

Leadership

eDiscovery

Relativity admin

Mentoring

Communication

Education

Juris Doctorate (JD)

MBA

Tools

Relativity (Admin)

Nuix

Everlaw

Reveal

Job description

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.Job Description:Job Description:The Client Services Associate Director (AD) is responsible for directly overseeing a team of eDiscovery Client Services professionals as well as managing and growing a portfolio of client accounts in the eDiscovery & Litigation Support domain. The AD is responsible for the development and growth of client relationships through effective project management, coordination, execution, quality and acting as the direct escalation point of contact. In addition, mentoring, developing, and providing training opportunities for the team is key to the role and succession planning of future leaders. The AD also undertakes strategic initiatives and assists the Client Services Director (CSD) and regional management team on tasks and projects as required.Essential Responsibilities:Client:Develops and maintains account playbooks and standards;Actively manages and provides substantive oversight to client-specific projects on a day-to-day basis; Consultative approach with clients to provide best practice eDiscovery options and workflows to suit matter specific requirementsCoordinates staffing and project assignments for vertical matters. Monitors project staffing and makes changes as appropriate;Participates in project scoping/kick-off calls for any new matter/client; Identify areas of client opportunity or improvement to processes and workflows and provides options and/or solutionsDrive overall client satisfaction through effective planning, coordination, monitoring, problem solving and regular communication regarding client deliverablesManage engagement WIP and assists with client invoicingPrioritizes requests across various operations departments;Manages monthly case budgets in conjunction with project management team;Facilitate weekly/monthly status calls and reporting;Prepare weekly executive summaries regarding team activity;Participate in quarterly business reviews;Assists with SOW review and project estimates for new matters/clients;Tracks prospective matters in project tracker and work closely with CSD on staffing levels and bandwidth;Provides managerial and strategic guidance to the development of Epiq's best practices for Client Services as well as cross-functionally with eDiscovery business units;Instills confidence with clients and serves as the public face of Epiq’s high-quality service delivery offering;Works with clients and the CSD to establish best practices which meet client needs and address any prioritization issues that may arise across projects;Work with clients to establish best practices which meet client needs and address any prioritization issues that may arise across projects;Drive overall client satisfaction through effective oversight, expectation deliverables and a mix of internal, client and external reference points;Ability to think and act quickly and effectively in a variety of situations; assertive and decisiveAssist with regional and global sales and marketing efforts as requiredManage engagement WIP and assists with client invoicingPeople:Manages a collaborative group of Project Managers and Senior Project Managers, in the delivery of services in accordance with Epiq’s best practices and client account and project expectations;Provides leadership to professionally develop and motivate staff members and allows them to assume additional responsibilities and growth opportunities within the organization;Participates in annual performance reviews and objectives for team members in conjunction with CSEstablish and enforce standard protocols and responsibilities;Track team utilization and motivate / hold team members accountable when needed;Conduct regular check-ins with employees in structured and productive manner;Set performance goals for each member of the team in line with business needs and personal/professional direction;Motivate and enforce ownership in all aspects of service delivery and project management;Lead by example on the training and on-boarding of new team members to ensure they are appropriately oriented to Epiq protocols, standards, and technology;Utilize Epiq HR, Talent Acquisition, Professional Development resources in an optimal fashion;Always collaborate with peers across departmental functional linesProvide support to CSD as requiredKey CompetenciesExcellent client relationship skills, including the ability to proactively manage client expectations, recognize client needs and apply critical thinking and problem solving to facilitate client requirementsActs with a sense of urgency; takes the initiative on tasks and activities; identifies what needs to be done and takes action before being asked; goes beyond what is normally required in a situation; maintains focus by avoiding or overcoming roadblocksThe ability to make well informed, effective, and timely decisions, sometimes requiring negotiation and conflict management skills and perceives the impact and implications of these decisionsCommunicates in a clear, concise, and organized manner highlighting the critical points; adjusts messaging appropriately to suit the audience; ensures understanding through active listening and seeking input from the client; addresses and interprets questions and points from others with appropriate responsesDevelops matter/project plans; translates requirements and objectives into tasks; allocates resources and delegates activities accordingly; effectively manages time to achieve deadlines and budget; monitors WIP and manages time and cost issues proactively with the client; handles multiple demands and competing priorities successfully.Required QualificationsWe are seeking a superior candidate for this role with demonstrable experience within Relativity at an Administrator level and above with knwoledge around troubleshooting and ensuring a high level of QC & QA admist the service provided.Beneficial is also experience in tools like Nuix, Everlaw, Reveal and similar.A Bachelor’s degree, a Juris Doctorate (JD) degree, Masters of Business Administration (MBA) or similar advanced degrees a plus (but not essential);A minimum of five (5) years industry experience, strong track record, consistent performance, and passion for service in strategic leadership roles.Experience working with APAC clients (Singapore, Australia, Japan, Hong Kong etc.) and experience with custom production specifications and bundlesExcellent understanding of eDiscovery frameworks (EDRM), protocols, workflows, and best practicesStrong experience in legal culture and communications is a strong plus.Additional RequirementsExtended working hours and weekend support will be required on occasions to accommodate client requestsMay require travel to domestic and/or international locations at short noticeMandarin, Cantonese language skills would be an advantage, particularly for supporting clients and stakeholders across Hong Kong and Greater China.Must be authorised to work and a current resident within Hong Kong or Singapore. #LI-JM1 #LI-RemoteEpiq Leadership CompassEnterprise Decision MakingApplies deep business and financial insight to guide strategic decisions, resource allocation, and thought leadership.Use financial and market expertise for long-term directionBuild strategic partnershipsPromote a customer-first mindsetAllocate global resources for innovation and growthCultivates a Growth MindsetFosters innovation through curiosity, smart risk-taking, and adaptability—aligning change with strategy for lasting impact.Promote curiosity and forward-thinkingBuild a culture of innovation through partnershipsDrive innovation to meet client needsLead innovation with a clear visionAlign innovation with market trendsBuilds Talented TeamsBuilds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.Focus on employee engagementBuild a strong talent pipelineFosters Relationships & CollaborationBuilds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.Build trust-based partnershipsNurture long-term relationshipsRemove collaboration barriersCelebrate cross-team successEngages & InfluencesInspires action and alignment through clear communication, purposeful influence, and a compelling vision.Use storytelling to build buy-inAlign communication with organizational goalsGuild alignment through strong engagementMaximizes PerformanceSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.Use data to identify improvement opportunitiesMake informed decisionsAlign team goals with boarder strategyEmpower teams to manage their own goalsTranslate vision into clear prioritiesPrepare for disruptions with strong change managementIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.