Director of Information Technology

The American Club Hong Kong; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

The American Club Hong Kong is seeking a Director of Information Technology to lead the strategic roadmap, drive operational excellence, and govern lifecycle across IT and AV environments. You will manage enterprise systems, cybersecurity, network infrastructure, event AV production, BGM distribution, and align technology with the club’s multi-year business objectives.

The ideal candidate will be hands-on and strategic, capable of implementing robust security, modernizing AV/event operations,

Qualifications

• Bachelor-level or higher in Computer Science, Information Systems, Information Security or related field (implied by role).
• 10+ years IT management with leadership experience, hospitality background advantageous.

Responsibilities

• Lead strategic IT/AV roadmap, ensuring defense-in-depth security posture.
• Oversee IT/AV operations, event tech, and BGM distribution for hospitality environments.
• Ensure high-availability POS, ERP/CRM, HRMS, member app, digital signage and cyber security architectures.

Skills

Security governance

Executive communication

Tools

CCNA/CCNP

Azure/M365 Administrator

AWS Cloud

Job description

The Director of Information Technology is responsible for leading the strategic roadmap, operational excellence, and lifecycle governance of all Information Technology (IT) and Audio-Visual (AV) environments across the Club. This executive role oversees enterprise systems, cybersecurity architecture, network infrastructure, event AV production, background music (BGM) distribution, and technological alignment with overall club business objectives.

The ideal candidate is a hands-on, strategic technology leader capable of establishing a pragmatic defense-in-depth security posture, modernizing AV/event operational capabilities and maintaining high-availability hospitality systems (POS, ERP, Member Portal). Additionally, the Director must be able to articulate technical concepts as the primary technology advisor to the Digital Infrastructure Committee and Senior Leadership – bridging the gap between daily operational realities and the Club’s multi-year enterprise architecture vision.

Job Duties & Responsibilities

a) Cybersecurity & Defense Architecture

Establish, operationalize, and enforce a robust defense-in-depth security framework (e.g., NIST CSF, CIS Controls, ISO 27001) across on-premise networks, cloud workloads, and IoT/AV endpoints

Proactively manage endpoint detection and response (EDR), Next-Gen Firewalls (NGFW), Identity and Access Management (IAM/MFA), network segmentation (VLANs), and email security gateways to mitigate threats

Lead incident response planning, root-cause analysis, vulnerability remediation, and staff security awareness training to prevent recurring security incidents

Ensure compliance with data privacy standards, data backup integrity, disaster recovery (DR) testing, and business continuity protocols

b) Audio-Visual (AV), Event Tech & Background Music (BGM) Operations

Architect, configure, and maintain the Club's dedicated AV network infrastructure, including AV-over-IP architectures, digital signal processors (DSPs), zoned BGM distribution, and digital signage

Ensure seamless execution and zero-downtime AV operational support for high-profile Club banquets, private member events, corporate seminars, and hybrid board meetings

Establish standard operating procedures (SOPs), proactive diagnostic routines, and rapid-response workflows to eliminate audio dropouts, video routing latency, and display failures

Evaluate emerging AV and smart facility technologies (e.g., Dante audio, Crestron/Q-SYS automation, wireless mic frequency management, LED wall staging) to elevate member event experiences

Maintain high availability, performance, and monitoring for core hospitality and club management systems, including Point of Sale (POS), Club ERP / CRM, HRMS, and digital communications platforms (e-news, member app, digital signage)

Administer Microsoft 365 (M365) tenant security, Entra ID, Microsoft cloud environments, Amazon Web Services hosting, and physical/virtual server infrastructure

Oversee wired/wireless network topology (switches, access points, guest/staff captive portals), ensuring optimal bandwidth allocation between hospitality POS traffic, member Wi‑Fi, and AV data streams

Manage the IT & AV operational (OPEX) and capital (CAPEX) budgets, maximizing return on technology investments and optimizing service licensing costs

Negotiate, manage, and regularly evaluate SLAs and performance metrics for third-party hardware/software vendors, telecommunications carriers, MSPs, and AV integrators

Serve as the primary technology advisor and liaison to Club Management, General Committees, and Department Heads

Lead, mentor, and upskill the IT and AV support team, fostering a culture of technical curiosity, member-first customer service, and proactive troubleshooting

Qualifications &Requirements:

Bachelor’s degree in Computer Science, Information Systems, Information Security, or a related technology discipline

10+ years of IT management experience, with at least 5 years in a senior leadership role. Experience in hospitality industry would be an advantage

Practical understanding of security frameworks (NIST, CIS Controls); recognized certifications (e.g., CISSP, CISM, CompTIA Security+, CEH, or equivalent) are highly advantageous

Solid foundation in IP routing, switching, and firewall security (Cisco CCNA/CCNP, Fortinet NSE, or equivalent); Microsoft Certified (Azure / M365 Administrator) or AWS Cloud certification

Familiarity with AV network standards (Dante, Q-SYS, Crestron NVX, HDBaseT) and certification/training (e.g., AVIXA CTS, Dante Certification Levels 1–3) is a strong plus

PMP or ITIL Foundation certification preferred

Outstanding verbal and written communication skills with the executive presence to engage with General Managers, Board/Committee Members, VIP Club Members, and technical teams

Working location: Central / Tai Tam

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The American Club offers one of the most diverse and unique working environments for hospitality professionals in Hong Kong. With two locations in Central and Tai Tam, we provide a gathering place for social, recreational and business activities for Members and their families. As one of our employees, you will be part of a dedicated team working for a “Platinum Club of the World”.

The American Club offers one of the most diverse and unique working environments for hospitality professionals in Hong Kong. With two locations in Central and Tai Tam, we provide a gathering place for social, recreational and business activities for Members and their families. As one of our employees, you will be part of a dedicated team working for a “Platinum Club of the World”.

What can I earn as an Information Technology Director