Digital Business Manager,Hong Kong & Macau

7 Eleven; Hong Kong; Sur place; HKD 180 000 - 280 000; Plein temps

Résumé du poste

7-Eleven Hong Kong & Macau seeks a Digital Business Manager to lead omnichannel strategy and drive growth across e-commerce, loyalty, CRM, and digital partnerships.

You will own the digital P&L, optimize KPIs, and build capabilities in digital commerce and analytics while ensuring a seamless customer experience across app, online store, and physical locations.

Qualifications

• Bachelor degree in Business Administration, Marketing, E-Commerce, Technology, Digital Innovation, or related disciplines.
• 5-8 years of experience in Digital Business, E-Commerce, Omnichannel, Retail Media, Digital Marketing, Commercial Strategy, or Business Transformation.
• Strong leadership, cross-functional collaboration, and change management.
• Excellent communication and stakeholder management in English.

Responsabilités

• Develop and execute the Digital & Omnichannel strategy and roadmap to drive business growth across e-commerce, retail media, loyalty, CRM, and digital partnerships.
• Own digital business performance, deliver revenue, profit, and customer growth targets, and optimize KPIs across channels.
• Lead Retail Media initiatives and partner with stakeholders to drive alignment and execution of priorities.
• Manage Digital Business budget and P&L, optimize resource allocation and ROI.
• Lead and develop a high-performing Digital Business team and build capabilities in digital commerce and analytics.
• Ensure seamless omnichannel customer journeys across app, loyalty, e-commerce, and stores.

Description du poste

Digital Business Manager,Hong Kong & Macau

Is this your next challenge in Omnichannel?

The challenge is to:

Digital & Omnichannel Strategy Leadership

Develop and execute the Digital & Omnichannel strategy and roadmap to achieve business growth objectives.

Drive growth across e-commerce, retail media, loyalty, CRM, and digital partnerships.

Identify market opportunities, customer trends, and strategic investments to accelerate business performance.

Team Performance & KPI Management

Own digital business performance and deliver revenue, profit, and customer growth targets.

Establish, monitor, and optimize KPIs across all digital initiatives and channels.

Enhance the end-to-end customer journey across digital and physical touchpoints.

Drive customer engagement, retention, and satisfaction through customer-centric initiatives.

Ensure a seamless omnichannel experience across app, loyalty, e-commerce, and stores.

Retail Media & Cross-Functional Execution

Lead the development and execution of Retail Media initiatives to drive new revenue streams.

Partner with internal stakeholders to deliver digital priorities, drive alignment and execution of key digital initiatives.

Budget & Resource Management

Manage Digital Business budget and P&L to achieve financial objectives.

Optimize resource allocation and investment priorities to maximize ROI.

Ensure effective financial planning, governance, and performance management.

Team Leadership & Capability Development

Lead and develop a high-performing Digital Business team.

Build capabilities in digital commerce, retail media, CRM, and analytics.

Do you have experience in Digital Business?

Bachelor Degree in Business Administration, Marketing, E-Commerce, Technology, Digital Innovation, or related disciplines.

5-8 years of experience in Digital Business, E-Commerce, Omnichannel, Retail Media, Digital Marketing, Commercial Strategy, or Business Transformation, with a proven track record in driving digital growth and business performance.

Strong experience in leading cross-functional initiatives, preferably within retail, FMCG, loyalty, or consumer-facing industries.

Strong business acumen with expertise in digital commerce, omnichannel business, and retail media.

Data-driven with strong analytical, KPI management, and business performance capabilities.

Excellent stakeholder management, communication, and influencing skills.

Proven leadership capability in team management, talent development, and change management.

Good command of both spoken and written English.

7-Eleven possesses the largest retail store network with over 1000 convenience stores in Hong Kong and Macau. Apart from providing quality fresh, fast food and convenient products, the chain provides a wide range of value-added services such as bill payments, mobile cards, ticketing, and pick-up services to meet customers' convenience needs. To cope with our rapid business development, we are inviting energetic and high-caliber individuals to join our team.