Digital Business Analyst - Michael Page

Michael Page International (HK) Ltd; Hong Kong; On-site; HKD 420,000 - 680,000; Full time

Job summary

Michael Page International (HK) Ltd is seeking a Digital Business Analyst for a leading bank in Kowloon. You will lead requirements, backlogs, and user stories, collaborating across UX, engineering and QA to deliver digital products.

The role emphasizes customer journeys, Design Thinking, and agile practices to optimize user experience and project outcomes. You will stay close to business requirements, support in-sprint testing and UAT, and work with stakeholders to balance risks and benefits

Qualifications

• Strong analytical and problem-solving skills with keen attention to detail.
• Ability to quickly understand customer needs, operational considerations, and associated risks.
• Experience in requirements management and digital transformation projects in banking preferred.
• Solid understanding of digital products and platforms is desirable.
• Excellent verbal and written communication, with ability to escalate risks and blockers effectively.
• Knowledge of Design Thinking, customer-centric design, and agile methodologies.
• Ability to balance risks, effort and benefits to optimize cost and UX.
• Proactive, solution-oriented mindset and willingness to learn new technologies.

Responsibilities

• Lead the preparation of business requirements to support project delivery.
• Support managers in ideation using customer insights, market research, Design Thinking, and business justification techniques (e.g., customer journey mapping).
• Develop and maintain product backlogs, including writing and refining user stories.
• Create business epics and detailed user stories with robust acceptance criteria within timelines.
• Contribute to development and delivery of digital products within assigned business areas.
• Ensure digital solutions meet requirements and are ready for customer release by supporting in-sprint testing, pre-release UAT, and live validation.
• Collaborate with UX Design, Engineering, Solution Architecture, and QA throughout the lifecycle.
• Assess technical feasibility of customer journeys to inform front-end and back-end design.
• Create and optimize digital content across Mobile, Internet Banking, Public Website, and Digital Messaging.
• Continuously improve digital platforms by working with business stakeholders, IT, and project teams.

Skills

Analytical thinking

Problem solving

Stakeholder management

Communication skills

Design Thinking

Agile methodologies

Creative thinking

Learning mindset

Tools

JIRA

Confluence

Job description

My client is a leading bank within the industry.

Job Description

As a Digital Business Analyst, your main responsibilities will include:

• Lead the preparation of business requirements to support project delivery.
• Support managers in ideation by leveraging customer insights, market research, Design Thinking, and business justification techniques (e.g., customer journey mapping).
• Develop and maintain product backlogs, including writing and refining user stories.
• Create business epics and detailed user stories with clear and robust acceptance criteria within agreed timelines.
• Act as a key contributor in the development and delivery of digital products within assigned business areas.
• Ensure digital solutions meet business requirements and are ready for customer release by supporting in-sprint testing, pre-release UAT, and live validation.
• Collaborate closely with cross-functional teams including UX Design, Engineering, Solution Architecture, and Quality Assurance throughout the development lifecycle.
• Conduct in-depth impact analysis and assess technical feasibility of customer journeys to inform front-end and back-end solution design.
• Create and optimize digital content across platforms (Mobile, Internet Banking, Public Website, and Digital Messaging) to enhance user experience.
• Continuously improve digital platforms by working closely with business stakeholders, IT teams, and project teams.

• Digital Business Analyst
• Leading bank

About Our Client

My client is a leading bank within the industry.

The Successful Applicant

A successful Digital Business Analyst should have:

• Strong analytical and problem-solving skills with keen attention to detail and the ability to drive tasks to completion.
• Ability to quickly understand customer needs, operational considerations, and associated risks.
• Minimum of 2 years of experience in requirements management, preferably within digital transformation projects in the banking industry.
• Solid understanding of digital products and platforms is highly desirable.
• Strong verbal and written communication skills, with the ability to escalation risks, issues, and blockers effectively.
• Good knowledge of Design Thinking, customer-centric design, and agile methodologies/frameworks.
• Ability to balance risks, effort, and benefits to optimize cost efficiency and customer experience.
• Proactive, solution-oriented mindset with a "can-do" attitude and willingness to think creatively to overcome challenges.
• Open to learning new technologies and stepping outside of comfort zones.
• Familiarity with tools such as JIRA and Confluence, and comfortable using Microsoft Teams for collaboration.
• Strong stakeholder management, negotiation, and relationship‑building skills to address diverse and sometimes conflicting priorities.

What's on Offer

• Opportunity to contribute to impactful digital projects within the financial services industry.
• Dynamic work environment based in Kowloon with exposure to industry‑leading technology.

This is an excellent opportunity for a motivated Digital Business Analyst to advance their career in the financial services sector.