Data Center Cluster Operations Lead — 24/7 Uptime & Team Growth

DayOne Data Centers Limited; Tsuen Wan; On-site; HKD 725,000 - 949,000; Full time

Benefits offered by this job

Dental insurance

Paid sick time

Professional development

Job summary

DayOne Data Centers Limited is seeking a Data Center Cluster Operations Manager to oversee the operational management and performance of multiple data center facilities in a designated cluster in Hong Kong. You will lead a team of operations and technical staff to ensure 24/7 service delivery and 100% uptime.

Reporting to the Campus Director, you will drive efficiency, implement policies, manage incidents, and collaborate with customers and vendors to meet SLAs and compliance requirements.

Qualifications

• Bachelor’s degree in Engineering or related field.
• Fluent in English and Cantonese.
• 7–10 years in data centre operations, including 3–5 years in a managerial role.
• Strong knowledge of data center power, cooling and networking systems.
• Certifications such as CDCP, CDCS, REW or similar are desirable.
• Proven ability to lead 24/7 operations and manage cross-functional teams.

Responsibilities

• Oversee day-to-day operations of multiple data centers within the cluster to ensure uptime and SLA compliance.
• Develop and enforce operational policies, procedures, and best practices for efficiency and reliability.
• Lead incident response, troubleshooting, and risk-based decision making to minimize downtime.
• Mentor and develop a team of operations and technical staff; coordinate 24/7 coverage and shift handovers.
• Manage maintenance, vendor coordination, and upgrades with minimal operational impact.
• Ensure health, safety, environmental regulations and audits are met.

Skills

English Cantonese fluency

People leadership

Problem solving

Communication

Education

Bachelor’s degree in Engineering

Job description

DayOne Data Centers Limited is seeking a Data Center Cluster Operations Manager to oversee the operational management and performance of multiple data center facilities in a designated cluster in Hong Kong. You will lead a team of operations and technical staff to ensure 24/7 service delivery and 100% uptime.

Reporting to the Campus Director, you will drive efficiency, implement policies, manage incidents, and collaborate with customers and vendors to meet SLAs and compliance requirements.