Cluster Data Center Ops Lead — 24/7 Reliability & Growth

Leadingnation; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

DayOne, a global leader in data infrastructure, seeks a Data Centre Cluster Operations Manager to oversee the operational management and performance of multiple data centre facilities within a designated cluster. You will lead a team of technical and operations staff to ensure continuous, reliable 24/7 service and uphold high standards of uptime and customer satisfaction.

Reporting to the Campus Operations Director, you will drive maintenance, incident management, and performance improvement

Qualifications

• Bachelor’s degree in Engineering, Information Technology, or a related field.
• Fluent in English and Cantonese.
• 7-10 years of experience in data centre operations with 3-5 years in a managerial role.
• Strong knowledge of data centre infrastructure (power, cooling, network).
• Proven experience leading technical teams in 24/7 operations.
• Certifications such as CDCP, CDCS are desirable.

Responsibilities

• Oversee day-to-day operations of multiple data centres within the cluster to achieve uptime and SLA compliance.
• Implement and maintain policies and best practices for efficiency and reliability.
• Manage incident response, troubleshooting and resolution to minimize downtime.
• Measure operational metrics, analyze data and identify risks.
• Lead, mentor and develop a team of operations staff.
• Coordinate with shift teams for seamless 24/7 coverage and handovers.
• Conduct regular training sessions and evaluations to enhance capabilities.
• Plan and oversee preventative and corrective maintenance according to standards.
• Coordinate with vendors for maintenance and upgrades with minimal disruption.
• Ensure compliance with health, safety, and environmental regulations.
• Maintain documentation for audits and certifications (ISMS, SOC2, PCI DSS).
• Collaborate with customer support to provide smart hands services to retail customers.

Skills

Data centre ops

Team leadership

Incident management

Operational analytics

Communication

Education

Bachelor's degree

Job description

DayOne, a global leader in data infrastructure, seeks a Data Centre Cluster Operations Manager to oversee the operational management and performance of multiple data centre facilities within a designated cluster. You will lead a team of technical and operations staff to ensure continuous, reliable 24/7 service and uphold high standards of uptime and customer satisfaction.

Reporting to the Campus Operations Director, you will drive maintenance, incident management, and performance improvement