Customer Value & Growth Lead — Insurance

Morgan Mckinley Limited; Hong Kong; Vor Ort; HKD 900.000 - 1.200.000; Vollzeit

Zusammenfassung

Morgan Mckinley Limited seeks a Senior Manager for Customer Value Management in Insurance to lead churn reduction, retention, and revenue growth initiatives. You will drive data-driven strategies, craft loyalty programs, and coordinate cross-functional efforts across Sales, Marketing, Underwriting, IT, and Customer Success.

The role demands deep experience in insurance, strong stakeholder management, and fluency in Cantonese and English (Mandarin preferred).

Qualifikationen

• Bachelor's degree holder.
• Minimum 12 years of relevant experience from large insurance firms.
• Fluent Cantonese and English, Mandarin preferred.

Aufgaben

• Reduce churn by creating proactive data-driven strategies to prevent policy cancellations.
• Identify at-risk clients using predictive analytics and launch win-back campaigns.
• Build loyalty programs to boost customer satisfaction and retention.
• Drive cross-selling and upselling to grow portfolio value and revenue.
• Oversee targeted lifecycle marketing campaigns and promo budgets.
• Conduct customer data analytics and segmentation to inform decisions.
• Map customer journeys to reduce friction in claims and onboarding.
• Collaborate with Sales, Marketing, Underwriting, IT, and Customer Success.

Kenntnisse

Churn management

Predictive analytics

Loyalty programs

Cross-selling

Campaign management

Stakeholder management

Data-driven decision making

Data segmentation

Pricing collaboration

Ausbildung

Bachelor's degree

Jobbeschreibung

Morgan Mckinley Limited seeks a Senior Manager for Customer Value Management in Insurance to lead churn reduction, retention, and revenue growth initiatives. You will drive data-driven strategies, craft loyalty programs, and coordinate cross-functional efforts across Sales, Marketing, Underwriting, IT, and Customer Success.

The role demands deep experience in insurance, strong stakeholder management, and fluency in Cantonese and English (Mandarin preferred).