Customer Services Assistant / Remittance Assistant

PT. Bank Negara Indonesia (Persero) Tbk; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

Bank Negara Indonesia (BNI) Hong Kong is seeking a meticulous Customer Services Assistant / Remittance Assistant to join our retail branch team in Admiralty. You will handle teller services, remittance processing, and account maintenance while ensuring AML/KYC compliance and strict regulatory standards.

The role requires fluency in English with Chinese language skills preferred; banking experience is advantageous.

Qualifications

• Degree holder in any disciplines.
• Experience in the Banking industry preferred.
• Familiar with Customer Service, Teller & Remittance business.
• Proficient in written and spoken English; Chinese (Mandarin or Cantonese) preferred.

Responsibilities

• Provide counter teller services: cash deposits/withdrawals, check processing, banknote verification, and daily vault/cash drawer balancing.
• Handle end-to-end account maintenance: opening/closing Savings, Current, and Time Deposit accounts.
• Process local and cross-border remittance transactions in a timely manner.
• Guide customers through remittance forms, handle amendments and resolve transaction queries.
• Maintain daily/monthly transaction logs, debit authorizations, and payment reports.
• Conduct CDD/KYC and Name Screening clearances per HKMA standards.
• Deliver high-quality service by resolving inquiries and handling complaints with empathy.

Skills

Customer Service

Remittance

AML/KYC

English Proficiency

Mandarin or Cantonese (preferred)

Education

Bachelor degree

Job description

Customer Services Assistant / Remittance Assistant

We are seeking a detail-oriented and customer-focused Customer Services Assistant to join our retail branch team. In this role, you will be responsible for handling counter teller services, remittance processing, account maintenance, customer inquiries, and ensuring strict compliance with AML/KYC regulations.

Key responsibilities

Provide efficient and accurate counter teller services, including cash deposits/withdrawals, check processing, banknote verification, and daily vault/cash drawer balancing.

Handle end-to-end account maintenance services, including account opening/closing for Savings, Current, and Time Deposit accounts.

Monitor Time Deposit maturities, interest accruals, and customer standing instructions accurately.

Process incoming and outgoing local and cross-border remittance transactions in a timely manner.

Guide customers through remittance application forms, handle amendments and resolve transaction queries.

Manage daily and monthly transaction logs, debit authorizations, and payment point reports.

Process and monitor placement and borrowing fund transactions.

Process and monitor bonds and coupon booking transactions.

Conduct Customer Due Diligence (CDD), Know Your Customer (KYC), and Name Screening clearances in line with internal policies and HKMA regulatory standards.

Deliver outstanding service by resolving customer inquiries and handling complaints with empathy and professionalism.

About you

Degree Holder in any disciplines

Experience in the Banking industries preferred

Familiar with Customer Service, Teller & Remittance business

Proficient in written and spoken English, Chinese (Mandarin or Cantonese) preferred.

Ever since it was established in April 1963, Bank Negara Indonesia (BNI) Hong Kong branch has operated as the full licensed Indonesian Bank.

Located in the heart of financial and commercial center in Admiralty, Hong Kong Island, BNI Hong Kong branch is surrounded by prominent buildings and near to other commercial centers, with the high transportation accessibility.

In line with our commitment to be a leading overseas business unit in service and performance, BNI Hong Kong branch provides a comprehensive range of banking products and services, for many diverse necessities and are tailor‑made to meet the need of clients by providing the most convenient banking facilities to the customers.

Ever since it was established in April 1963, Bank Negara Indonesia (BNI) Hong Kong branch has operated as the full licensed Indonesian Bank.

Located in the heart of financial and commercial center in Admiralty, Hong Kong Island, BNI Hong Kong branch is surrounded by prominent buildings and near to other commercial centers, with the high transportation accessibility.

In line with our commitment to be a leading overseas business unit in service and performance, BNI Hong Kong branch provides a comprehensive range of banking products and services, for many diverse necessities and are tailor‑made to meet the need of clients by providing the most convenient banking facilities to the customers.

What can I earn as a Customer Service Assistant