Manager, Client Manager

Standard Chartered; Hong Kong; Hybrid; HKD 600,000 - 900,000; Full time

Benefits offered by this job

Flexible working options

Wellbeing support (Unmind)

Continuous learning culture

Inclusive and diverse workforce

Job summary

Standard Chartered is seeking a seasoned Client Management lead in Hong Kong to drive client service quality for FI or Corporate Banking segments. The role focuses on aligning CIB business units with Client Management, overseeing onboarding, credit fulfilment and monitoring, and data maintenance for client portfolios.

The position requires 5-8 years in client servicing, strong stakeholder management, and bilingual communication in English and Chinese.

Qualifications

• Undergraduate degree required.
• 5-8 years of Client Servicing / Client Management experience in FI or Corporate Banking.
• Fluency in English and Chinese (written and spoken).
• Strong teamwork and interpersonal skills.

Responsibilities

• Ensure uniform approach towards Client Management model with scalable, client-focused delivery.
• Engage internal stakeholders to streamline processes and implement changes.
• Serve as service partner with RMs, Product Sales, Operations to resolve client issues.

Skills

Problem Solving

Stakeholder Management

Change Management

Cross-Functional Collaboration

Risk Assessment

Business Acumen

Relationship Management

Fluency in English and Chinese

Education

Undergraduate degree

5-8 years of experience in Client Servicing / Client Management for FI or Corporate Banking

Job description

Job Summary

• The leadership and proactive management of the team and deliver the highest quality client service for the client tier under FI or Corporate
• Drive relevant targets across team. Ensure that the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and within agreed service level agreements including turnaround times, productivity, and quality
• Ensure alignment between Corporate and Investment Banking (CIB) business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
• Perform end-to-end orchestration across all processes and services managed by Client Management (onboarding, credit fulfilment and monitoring, client due diligence, static data maintenance, offboarding and client support) for the portfolio supported
• Ensuring uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Job Summary

• The leadership and proactive management of the team and deliver the highest quality client service for the client tier under FI or Corporate
• Drive relevant targets across team. Ensure that the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and within agreed service level agreements including turnaround times, productivity, and quality
• Ensure alignment between Corporate and Investment Banking (CIB) business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
• Perform end-to-end orchestration across all processes and services managed by Client Management (onboarding, credit fulfilment and monitoring, client due diligence, static data maintenance, offboarding and client support) for the portfolio supported
• Ensuring uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Job Responsibilities

• Ensure uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value. Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delight
• Engage a wide range of internal stakeholders for discussion in order to streamline processes and implement changes
• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients

Skills And Experience

Must-have Skills

• Problem Solving
• Stakeholder Management
• Change Management

Other Skills

• Cross-Functional Collaboration
• Risk Assessment
• Business Acumen
• Relationship Management

Motivations

• Job satisfaction
• Sustainability
• Career development

Qualifications

• Undergraduate degree
• At least 5-8 years of experience in Client Servicing / Client Management for FI or Corporate Banking
• Team Work, Interpersonal Skills
• Fluency in English and Chinese (both written and spoken)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.