Customer Service Representative (Call Center)

AIG Insurance Hong Kong Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

AIG Insurance Hong Kong Limited is hiring for a customer service-focused position in Hong Kong. You will answer inquiries and complaints by phone and email, provide accurate product information, and handle orders with after-sales service.

The role emphasizes professional customer interactions and a stable 5-day work week. Ideal candidates have a higher diploma or above with relevant experience, strong bilingual written and spoken English/Chinese, and a proactive, independent yet collaborative

Qualifications

• Higher diploma degree or above, with 2 years’ experience in Call Centre/Customer Service/Sales Support preferred
• IIQE Paper 1 & 2 would be an advantage
• Strong communication skills in English and Cantonese; Putonghua is a plus
• Excellent written manners in English and Chinese
• PC literate and able to type fast
• Able to work independently, as well as be a good team player
• Detail-oriented with strong time management and multi-tasking ability
• Self-motivated, eager to learn, responsible and patient

Responsibilities

• Answering customer enquiries and complaints by phone and email
• Providing accurate product/marketing/service information to clients
• Taking orders and providing after sales service
• Maintaining a professional and good image when delivering business services
• No shifting is required and 5 days’ work week

Skills

Communication skills

English

Cantonese

Putonghua

Typing speed

Independent & team player

Education

Higher diploma or above

Job description

• No shifting is required and 5 days’ work week


• Taking orders and providing after sales service


• Passed IIQE Paper 1 & 2 would be an advantage

Who we are

Join 65,000 AIG colleagues who work together every day to make a difference around the world. Our employees exemplify our values of diversity, inclusion, and global citizenship – and in return, we offer world-class opportunities that lead to exciting careers across a broad range of disciplines. Discover who you can become at AIG.

Your contribution at AIG

• Answering customer enquiries and complaints by phone and email




• Providing accurate product/marketing/service information to clients




• Taking orders and providing after sales service




• Maintaining a professional and good image to customers on providing business services




• No shifting is required and 5 days’ work week

What we are looking for

• Higher diploma degree or above, with 2 years experiences in Call Centre/Customer Service/Sales Support would be preferred




• Passed IIQE Paper 1 & 2 would be an advantage




• Strong communication skills in English, Cantonese; ability to speak in Putonghua will be an advantage




• Excellent written manners in both English and Chinese




• PC literate and able to type fast.




• Able to work independently, as well as, be a good team player




• Detail-oriented and excellent time management with the ability to prioritize issues, support multiple tasks and be responsive




• Self-motivated, eager to learn, responsible and patient

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.