Customer Relations Supervisor

Chiron Healthcare Group Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Benefits offered by this job

Remuneration

Fringe benefits

Job summary

Chiron Healthcare Group Limited in Hong Kong is seeking a Customer Service Supervisor to oversee clinic front desk operations and ensure timely, efficient, and quality service. You will train staff, implement guidelines, and plan daily manpower to handle patient registration, appointment bookings, and phone inquiries.

The role requires a Higher Diploma or above, at least 3 years of supervisory experience in customer service, and strong English and Chinese communication.

Qualifications

• Higher Diploma or above academic qualification.
• Preferably with at least 3 years experience in supervision role of customer service.
• Customer-centric in driving total customer satisfaction.
• Mature, positive, proactive, and with customer-service manner.
• Good command of spoken and written English and Chinese.
• Proficiency in PC knowledge.

Responsibilities

• Supervise the Customer Service team to deliver customer services in a clinic setting.
• Provide on-the-job training & coaching to the team.
• Assist in the formulation of Customer Service guidelines.
• Plan and administer daily manpower arrangement.
• Deliver professional and high-quality service experience at front desk including patient registration, appointment booking and handling phone inquiry.
• Carry out any other duties as required by the Manager and the Company.

Skills

Supervision

Customer service

Training

Bilingual English/Chinese

Education

Higher Diploma or above

Tools

PC proficiency

Job description

Supervise the Customer Service team to deliver customer services in a timely, efficient and quality manner in a clinic setting

Provide on-the-job training & coaching to the team

Assist in the formulation of Customer Service guidelines

To plan and administer daily manpower arrangement

Deliver professional and high quality service experience at front desk includingpatient registration, appointment booking and handling phone inquiry

Carry out anyother duties as required by the Manager and the Company.

Requirements

Higher Diploma or above academic qualification

Preferably with at least 3 years experience in supervision role of customer service

Customer-centric in driving total customer satisfaction

Mature, positive, proactive, and with customer-service manner

Good command of spoken and written English and Chinese

Proficiency in PC knowledge

We offer attractive remuneration and fringe benefits.

(All applications will be treated in strict confidence and data collected will be used for recruitment purposes only)