Customer Services Representative/ Officer, Call Centre, Channel Management

Industrial and Commercial Bank of China (Asia) Limited; Hong Kong; On-site; HKD 167,400 - 334,800; Full time

Job summary

The Industrial and Commercial Bank of China (Asia) Limited is currently looking for a customer service representative to handle enquiries and provide information promptly. The ideal candidate will have customer service experience and strong communication skills, specifically in English and Cantonese.

This full-time role requires post-secondary education and a positive attitude towards customer service. Join us to help improve customer satisfaction and cross-sell our products effectively.

Qualifications

• 1 year customer service experience in banking or investment industry.
• Well-organized, punctual, polite, and responsible.
• Good presentation and communication skills.

Responsibilities

• Handle customer enquiries via omni-channel.
• Provide correct information to customers promptly.
• Identify business opportunities and cross-sell products.

Skills

Customer service experience

Excellent communication skills

Fluency in English and Cantonese

Proficiency in Mandarin

Education

Post-secondary education or above

Job description

Job Responsibilities

• Handle customer enquiries via omni-channel
• Provide correct information to customers promptly through relevant systems and applications
• Identify business opportunities and cross‑sell the Bank’s products and services
• Close cooperation with branches / departments / teammates
• Solve minor complaints from customers, and handle simple administrative works
• Reflect customer feedback and suggest service improvements in terms of products, systems and daily workflow
• Shift duty may required

Job Requirements

• Post‑secondary education or above with 1 year customer service experience in banking or investment industry
• Well‑organized, punctual, polite and strong sense of responsibility
• Independent, customer oriented, patient, eager to learn and committed to deliver good quality services
• Passed in IIQE and HKSI is preferred
• Excellent written and spoken English and Cantonese, proficiency in Mandarin
• Good presentation and communication skills

More Job Information

Job Function

• 銀行 · 金融服務 - 一般 · 其他

Location

• 牛頭角

Employment Term

• 全職

Education

• 中五至中七或DSE