CUSTOMER SERVICE ASSISTANT – human resources recruiting services (North Point MTR)

JPC Corporation; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Benefits offered by this job

5-day work week

Annual leave (12 days first year; 12+6

additional days second year)

North Point office

Job summary

JPC Recruiting Services, a Hong Kong based recruitment firm, is hiring for a customer service and administrative support role within our recruitment services team in North Point.

You will contact job seekers to introduce opportunities, arrange interviews, review resumes, maintain candidate records and provide timely updates throughout the recruitment process. Fluency in English, Cantonese and Mandarin is preferred, with a friendly, detail-oriented approach.

Qualifications

• Tertiary education or above in any discipline.
• At least 1 year of work experience in an office environment.
• Experience in customer service, sales support, recruitment or administrative work is highly preferred.
• Proficient in Microsoft Word and Excel.
• Proficient in English, Cantonese and Mandarin.

Responsibilities

• Contact job seekers to introduce suitable job opportunities and explain job details.
• Provide clear information on job duties, requirements, salary range, company background and interview arrangements.
• Answer candidate enquiries in a professional, friendly and helpful manner.
• Review candidates’ resumes and contact them to confirm or collect missing information.
• Update and maintain candidate records and CVs in the system.
• Arrange interviews, including sending invitations, meeting links and reminders.
• Conduct or co-conduct initial interviews with candidates to understand their background, job preferences and availability.
• Coordinate interview schedules between candidates and recruitment consultants.
• Follow up with candidates after interviews and provide updates on their application status.
• Conduct reference checks with candidates’ previous employers using standard templates.
• Record reference check findings clearly and professionally for consultants’ review.
• Provide general administrative support, including data entry, filing, documentation and other daily tasks.
• Perform other duties as assigned.

Skills

MS Word

MS Excel

English

Cantonese

Mandarin

Education

Tertiary education or above

Tools

MS Word

MS Excel

Job description

Company Description

Hong Kong - Shenzhen - Guangzhou - Shanghai - Beijing

JPC Texson Ltd, established since 1990, is a Hong Kong and China licensed Employment Consulting firm, specializes in Headhunting and Recruiting Services for companies in Hong Kong and China. We have offices in Hong Kong, Shenzhen, Guangzhou, Shanghai and Beijing.

Job Description

COMPANY OVERVIEW

• We are a Hong Kong-based recruitment and headhunting firm with branch offices in Mainland China. We provide professional recruitment and talent search services to corporate clients across a wide range of industries.
• Our clients include local and multinational companies in sectors such as manufacturing, engineering, electronics, fashion, logistics, consumer products, retail, finance, legal and professional services. We help them identify, assess and place quality talent for permanent, contract and senior-level positions.
• We also work closely with job seekers to understand their career goals, qualifications and experience, and introduce them to suitable job opportunities. Our team provides professional advice, market insights and recruitment support throughout the hiring process.
• You will join a small, collaborative team where your ideas are heard, your contributions are visible, and you can build a solid foundation for a long-term career in customer service, human resources or office administration.

ROLE MISSION

• To provide professional and helpful service to job seekers, supporting them throughout the recruitment process.
• You will be the main point of contact for candidates, providing clear job information, interview arrangements, follow-up updates and general assistance.

Role Summary

• This is a customer service and administrative support role within a recruitment services team.
• You will contact job seekers to introduce suitable job opportunities, explain job details, arrange interviews and provide updates throughout the recruitment process.
• You will also review resumes, update candidate records, conduct initial interviews and carry out reference checks. This role is suitable for a friendly, detail-oriented and people-oriented candidate who enjoys helping others.

Key Responsibilities

• Contact job seekers to introduce suitable job opportunities and explain job details.
• Provide clear information on job duties, requirements, salary range, company background and interview arrangements.
• Answer candidate enquiries in a professional, friendly and helpful manner.
• Review candidates’ resumes and contact them to confirm or collect missing information.
• Update and maintain candidate records and CVs in the system.
• Arrange interviews, including sending invitations, meeting links and reminders.
• Conduct or co-conduct initial interviews with candidates to understand their background, job preferences and availability.
• Coordinate interview schedules between candidates and recruitment consultants.
• Follow up with candidates after interviews and provide updates on their application status.
• Conduct reference checks with candidates’ previous employers using standard templates.
• Record reference check findings clearly and professionally for consultants’ review.
• Provide general administrative support, including data entry, filing, documentation and other daily tasks.
• Perform other duties as assigned.

IDEAL CANDIDATE

• Tertiary education or above in any discipline.
• At least 1 year of work experience in an office environment.
• Experience in customer service, sales support, recruitment or administrative work is highly preferred.
• Proficient in Microsoft Word and Excel.
• Proficient in English, Cantonese and Mandarin.
• Friendly, patient, people-oriented and enjoy helping job seekers.
• Good communication and coordination skills.
• Comfortable working in a small, fast-paced office with a strong team spirit.
• Interested in developing a long-term career in customer service, human resources or office administration.

Terms & Benefits

• 5-day work week: Monday to Friday, 9:30 a.m. to 6:30 p.m.
• Annual leave: 12 days in the first year; 12 days plus 6 additional days in the second year.
• Full-time permanent employment.
• Work location: North Point, close to MTR.

JPC Recruiting Services was established in 1990 and is a Hong Kong-based recruitment firm providing general recruitment and executive search services.

JPC Recruiting Services 於 1990 年成立，是一家總部設於香港的專業招聘公司，提供招聘及獵頭服務。

All personal data collected from job applicants will be used strictly for recruitment purposes only. Your privacy is fully protected, and your personal information will not be disclosed, leased, or sold to any third party.

本公司所收集的求職者個人資料僅作招聘用途。閣下的私隱將獲得嚴格保障，個人資料絕不會被披露、出租或出售予任何第三方。