Customer Service Ambassador

Standard Chartered; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Standard Chartered in Hong Kong is seeking a Customer Service Ambassador to deliver outstanding service while promoting up-selling and cross-selling of financial products at our branches. You will oversee transactions, balance cash, and maintain accurate records, while building warm relationships with customers.

You will support branch operations, strive to meet targets, ensure compliance with AML procedures, and interact in English and Cantonese with customers daily.

Qualifications

• Experience with AML compliance procedures.
• Ability to engage with customers and assess their needs.
• Experience as a bank teller or in branch operations.
• Proficiency in English and Cantonese for customer interactions.

Responsibilities

• Deliver exceptional service while promoting up-selling and cross-selling of banking products to customers at branches.
• Assist the Senior Branch Operations & Service Manager in meeting targets and managing daily branch operations.
• Generate business through cross-selling banking products to counter-transacting customers.
• Ensure the highest standard of service is provided to customers at all times.
• Balance teller cash and ensure online cash book postings are accurate; post general ledger entries and maintain branch books.
• Update customer records in the system and support general filing of branch records.
• Comply with money laundering procedures and report suspicious activity to the Money Laundering Prevention Officer and line manager.
• Flag issues to management with recommended solutions for improved branch performance.

Skills

AML policies

Customer engagement

Requirements gathering

Bank teller experience

English & Cantonese

Job description

Job Description

Job summary

As a Customer Service Ambassador, you will provide outstanding customer service while skilfully promoting the up-selling and cross-selling of financial products and services to customers during their visits to our branches. You will oversee deposit and withdrawal transactions, present a range of banking services at the counters, and cultivate a warm relationship with both current and potential customers.

Key Responsibilities

• To deliver exceptional services while facilitating the up-selling and cross-selling of financial products and services to customers engaging in transactions at our branches.
• To assist the Senior Branch Operations & Service Manager to:
• Achieve / exceed the business targets set.
• Control and administer the daily operations of the Branch / Priority Banking Centre.
• Ensure that efficient and high quality services are delivered to customers
• To generate business through cross selling banking products to customers transacting at counters.
• To ensure that the highest standard of service is provided to customers at all times.
• To ensure that cash in the teller's cash till is balanced to on-line cash book and all the customer transactions are correctly posted.
• To post all general ledger entries and ensure the books of the branch are balanced.
• To update customers record to computer system and assist in general filing of bank record at branch.
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
• To bring to the attention of the Senior Branch Operations & Service Manager any problems encountered together with any recommended solutions.

Skills and Experience

• Anti-money Laundering Policies and Procedures
• Engagement with customers
• Comprehending the requirements and expectations of customers.
• Experienced bank teller
• Proficient in both English and Cantonese languages.

Our Ideal Candidate

Prior Teller Experience Is Preferred And Advantageous.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Profile Description

Standard Chartered Bank