Coordinated Care, Senior Principal

AIA Hong Kong and Macau; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

AIA Hong Kong and Macau is seeking a senior healthcare program leader to develop and implement strategies for coordinated care across health and wellness services.

You will lead cross‑functional teams, apply data analytics to improve outcomes, ensure regulatory compliance in Hong Kong, and foster a customer‑first mindset.

Qualifications

• . Must have deep knowledge of healthcare delivery and care coordination models.
• . Experience with quality improvement methodologies and patient outcomes.
• . Strong analytical and problem-solving skills with excellent communication.

Responsibilities

• Develop and implement coordinated care programs aligned with organizational goals.
• Utilize advanced data analytics to track program performance and inform decisions.
• Tailor care coordination initiatives for diverse populations to improve equity and outcomes.
• Monitor and evaluate care coordination efforts for continuous improvement.
• Lead quality improvement projects to enhance care processes and patient engagement.

Skills

Analytical

English

Healthcare management

Stakeholder collaboration

Data analytics

Education

Bachelor’s degree in Nursing

Master’s degree preferred

Tools

Microsoft Excel

Healthcare IT systems

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on.

About the Role

Responsible for developing and implementing strategies that promote coordinated care across various health and wellness services for better customer experience and health outcomes which leads to a more sustainable group medical portfolio. Ability to navigate complex healthcare environments, foster collaboration among diverse stakeholders, and drive initiatives that improve the quality and efficiency of care services. Customer Centricity - This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Responsibilities

Program Development and Implementation Design, implement, and evaluate innovative coordinated care programs that align with organizational goals and improve health outcomes for our members.

Utilize advanced data analytics to track program performance, identify trends, and develop actionable insights that inform strategic decisions.

Tailor programs to address the unique needs of various populations, ensuring equity in care delivery.

Implement mechanisms for continuous monitoring and evaluation of care coordination efforts.

Lead quality improvement projects focused on enhancing care processes, increasing patient engagement, and reducing readmission rates.

Promote adherence to clinical guidelines and best practices among care teams.

Ensure that all coordinated care initiatives comply with Hong Kong regulations, as well as internal policies and procedures.

Identify potential risks and develop mitigation strategies to protect the organization and its members.

Build and maintain strong partnerships with internal departments (HIS, operations, claims, and customer service) and external stakeholders (healthcare providers, community organizations, and agencies) to ensure a cohesive care delivery model.

Facilitate regular meetings and workshops to promote collaboration and share best practices.

Training, Education, and Capacity Building

Develop and deliver training programs for staff and providers on care coordination principles, patient engagement strategies, and effective communication techniques.

Cultivate a culture of continuous learning and improvement within the care coordination team.

Requirements

Bachelor’s degree in nursing, Healthcare Administration, Public Health, or a related field; Master’s degree preferred.

Minimum of 10 years’ experience in healthcare management, with at least 3 years in health insurance sector.

In-depth knowledge of healthcare delivery systems, care coordination models, and quality improvement methodologies.

Demonstrated analytical and problem-solving skills, good organizational, interpersonal, and team skills.

Demonstrate expertise with Microsoft.

Flexible and able to work in a dynamic environment and across cultures.

Excellent verbal and written communication skills in English

Strong and effective interpersonal relationship skills.

Others

You are required to obtain the relevant license(s) if your job involves regulated activities Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement.

Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA