Contract Senior IT Assistant (Bid Ref 61327-1)

InfoTech Services (Hong Kong) Limited; Sha Tin; On-site; HKD 335,000 - 614,000; Full time

Job summary

InfoTech Services (Hong Kong) Limited invites a Business Analyst to support the Education Information System (EdIS) and related teacher systems in a contract role based in Sha Tin. You will help develop the new Teacher Registration and Practising Certificate Platform, gathering user requirements and coordinating with stakeholders and tech teams.

Responsibilities include assisting in workflow analysis, design reports, UAT preparation, and monitoring platform progress while ensuring timely

Qualifications

• Five years' experience in supporting IT systems.
• Fluent in English and Chinese (written and spoken).
• Strong analytical, administrative and organizational skills.
• Self-motivated, detail oriented and responsible.
• Experience with government systems and services is an advantage.

Responsibilities

• Provide professional support to the Teacher Registration and Practising Certificate Platform as a Business Analyst.
• Compile, revise and consolidate user requirements from multiple stakeholders.
• Liaise with parties and comment on workflow, system design and impact analysis.
• Assist in confirming platform design and issue fixes and conduct UAT.
• Coordinate with technical teams and monitor progress of the platform.
• Review and accept project deliverables and provide system-related support.

Skills

Bilingual English/Chinese

Interpersonal skills

Presentation skills

Quality management

Software testing

Education

HKDSEE 5 subjects incl. Chinese & English

Tools

CHI (Chinese Processing)

EFM (Electronic Form)

INT (Internet/Intranet)

MSI (Multi-tier System Integration)

SIM (System Implementation/Maintenance)

W10 (Windows 7/8/10)

Job description

Number Of Vacancy 1

Relevant Field Others

Nature Contract

Deadline 18 Sep 2026

Contract Period 02 Oct 2026 to 31 Jan 2027 (3 months)

Payroll under InfoTech

Employer Business Government T26 Contract

Location Base Sha Tin

Work in Guangdong Province N/A

Monthly Salary Range HK$ N/A - N/A

Project Nature (T26)

The Systems and Information Management Section is responsible for supporting the Education Information System (EdIS) and teacher related systems as a Business Analyst. In response to the enhancement to the teacher registration mechanism for the introduction of the practising certificate and regular renewal requirements, a new platform will be developed to handle the applications.

Duties

Serve a contract assignment under InfoTech's headcount, full-time second to serve the EDB;

• To provide professional support to the new "Teacher Registration and Practising Certificate Platform" as a Business Analyst, including:
• to assist in compiling, revising and consolidating user requirements based on views/comments from various parties;
• to assist in liaising with various parties and giving comments on workflow, system analysis and design report/ impact analysis and program/function specification;
• to assist in confirming system design of the Platform/ issues fixed;
• to conduct User Acceptance Test (UAT)/ preliminary UAT for the Platform and/or issues fixed to facilitate users' acceptance of the revised programs;
• to collaborate with technical teams and coordinate user activities;
• to monitor the progress of the Platform and/or issues fixed;
• to assist in reviewing and accepting project deliverables.
• To provide support for systems related to teacher information management;
• To take up any other duties as required by supervisors.

Requirements

• At least five years' experience in supporting IT systems;
• Strong command of written and spoken English and Chinese;
• Strong interpersonal, technical, analytical, administration and organization skills with flexible approach to problem solving;
• Proactive with a strong sense of responsibility and integrity, with self-motivated and detail oriented;
• Experience in control and operation of computer systems; assisting and preparing documents; supporting IT systems and facilitating communication;
• Experience in assisting and preparing UAT / conducting pre-UAT;
• Ability to work independently to meet deadline;
• Work experience with/in the Government is preferred;
• Experiences in handling calls from schools and public is preferred.

Technical Skills

• At least 1 year's experience in Chinese Processing (CHI);
• At least 1 year's experience in Electronic Form (EFM);
• At least 1 year's experience in Internet/ Intranet (INT);
• At least 1 year's experience in Multi-tier System Integration (MSI);
• At least 1 year's experience in System Implementation and Maintenance/Support (SIM);
• At least 1 year's experience in Windows 7/8/10 (W10).

Non-technical Skills

• At least 1 year's experience in customer service (CLS);
• Good coordination skills is a must;
• Excellent spoken English is a must;
• Excellent written English is a must;
• At least 1 year's experience in presentation (PRT);
• At least 1 year's experience in quality management (QMT);
• At least 1 year's experience in software testing (STM);
• 1 year's experience in negotiation (NEG) is an advantage;
• 1 year's experience in customer relations (ECR) is an advantage;
• 1 year's experience in work with the Government (GOV) is an advantage;
• 1 year's experience in the management and support of Government systems and services (GSS) is an advantage;
• 1 year's experience in helpdesk call handling (HDT) is an advantage.

Additional Qualifications

• At least Level 2 or above in 5 subjects including Chinese and English Language in HKDSEE or Grade E or above in 5 subjects, including Chinese and English Language (Syl B) in HKCEE or equivalent;
• At least 5 years'relevant experience in a similar post and in a comparable capacity.

Yrs of Total Post-Quali Exp 0.0

Yrs of Relevant Exp 5.0

Direct Line 2836 0363