Contract IT Helpdesk & Network Specialist

InfoTech Services (Hong Kong) Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

InfoTech Services (Hong Kong) Limited seeks a contracted IT support professional to service the EEB/EPD units across offices, including Guangdong projects. This full-time role requires hands-on trouble-shooting, email and network support, and participation in IT projects.

You will maintain inventories, manage IP records, assist in backups, and support remote sites as needed. A Higher Diploma in IT and government IT experience are highly valued, with CMS and AVT expertise preferred.

Qualifications

• Higher Diploma in IT or higher is required.
• Recent government IT work experience is preferred.
• Experience with CMS and AVT is required.
• At least 5 years of total IT experience.

Responsibilities

• Provide IT support via centralized and branch helpdesks.
• Troubleshoot computer, email, Internet and network issues.
• Configure email accounts including Lotus Notes and CMMP.
• Install PC management and security software.
• Assist in IT projects (AD, email migration, storage encryption, and more).
• Maintain hardware/software inventories and approved software lists.
• Update IP address records with proper logs.
• Support daily mail server backup tasks.
• Provide IT support at remote sites as needed.
• Coordinate LAN node cabling and network connections.
• Configure devices with approved IPs and hostnames.
• Manage user devices and accounts.
• Set up devices for meetings (paperless, video conferencing).
• Maintain helpdesk logs and IT documentation.
• Carry out other duties as directed.

Skills

Troubleshooting

IT Support

Communication

Teamwork

Project coordination

Education

Higher Diploma in Information Technology

Bachelor's degree in IT/Computer Science

Tools

CMS

AVT

Lotus Notes

CMMP

AD/Directory services

Job description

InfoTech Services (Hong Kong) Limited seeks a contracted IT support professional to service the EEB/EPD units across offices, including Guangdong projects. This full-time role requires hands-on trouble-shooting, email and network support, and participation in IT projects.

You will maintain inventories, manage IP records, assist in backups, and support remote sites as needed. A Higher Diploma in IT and government IT experience are highly valued, with CMS and AVT expertise preferred.