Contract Customer Communications Strategist

Zurich; Hong Kong; Vor Ort; HKD 300.000 - 480.000; Vollzeit

Zusammenfassung

Zurich in Hong Kong is seeking a Contract Customer Communications Specialist to craft clear communications across letters, emails, SMS, policy documents and portals. You will apply Zurich's Tone of Voice, translate complex content, and ensure regulatory compliance while keeping communications accessible and customer-friendly.

You will manage projects from planning through delivery, review customer journeys for onboarding, renewal and claims, and collaborate with multiple teams to continuously

Qualifikationen

• Excellent written and spoken English and Chinese.
• Minimum 3 years of experience in customer communications, content design or related fields.
• University degree in language, communications, journalism, business, marketing or related discipline.

Aufgaben

• Create clear and engaging customer communications across letters, emails, SMS, policy documents, websites, portals and applications.
• Apply the company’s Tone of Voice consistently and translate technical content into plain language.
• Ensure communications meet regulatory requirements while remaining clear and customer-friendly.
• Manage communication projects end-to-end from scope to delivery and impact measurement.
• Review and improve customer journeys (onboarding, renewal, policy changes, claims) for clarity and confidence.
• Anticipate questions and suggest improvements to journeys or processes, not just wording.
• Collaborate with Product, Underwriting, Legal, Compliance, IT, Operations, Claims, Contact Centre and Distribution teams.

Kenntnisse

English and Chinese communication

Customer communications experience

Ausbildung

University degree in Language/Communications/Journalism/Business/Marketing or related

Jobbeschreibung

Zurich in Hong Kong is seeking a Contract Customer Communications Specialist to craft clear communications across letters, emails, SMS, policy documents and portals. You will apply Zurich's Tone of Voice, translate complex content, and ensure regulatory compliance while keeping communications accessible and customer-friendly.

You will manage projects from planning through delivery, review customer journeys for onboarding, renewal and claims, and collaborate with multiple teams to continuously