Concierge Supervisor / Assistant Concierge Supervisor

Prince Hotel; Hong Kong; On-site; HKD 240,000 - 262,000; Full time

Job summary

Prince Hotel诚邀前台礼宾主管加入团队，负责整个礼宾部的日常运作、来客咨询及行李管理等工作。您将监督下属的日常活动，保持高水准的服务并确保客人需求得到及时回应。

理想人选具备前台经验、良好沟通能力及以客为本的服务意识，能在快节奏环境中保持专业态度。工作地点位于尖沙咀，提供灵活的排班与兼职/全职机会。

Qualifications

• 具备前台工作经验，熟悉酒店顾客接待流程。
• 具备良好服务意识，能处理客人需求与投诉。
• 具备优秀沟通与协调能力，能与同事和客人顺畅交流。

Responsibilities

• 监督礼宾部的日常运作，确保服务质量达到标准。
• 处理来宾查询并尽力提供帮助以提升客人体验。
• 妥善记录所有行李，确保行李区域无差错并及时送达。
• 直接参与下属日常运作的管理与指导。
• 处理客人信息、传真、邮件和包裹，按程序妥善传达给客人。

Skills

前台经验

服务导向

沟通能力

Education

中等教育与酒店行业职业培训

Job description

Responsibilities:

• Supervise the overall activities at the Concierge
• Handle all guest inquiries and provide assistance whenever possible
• Keep proper records of all luggage that go in and out of the hotel, ensure that the baggage area delivered without any fault
• Direct involvement of daily operations of the subordinates
• Handle guest messages, faxes, mail and packages according to established procedures to ensure proper delivery and dissemination to guests

Requirements:

• Outgoing, attentive and service-oriented
• Secondary School education with vocational training on hotel industry is preferred
• Minimum 2 years of Front Desk experience

## More Job Information

Salary

• 21500 - 23500 / MONTH

Job Function

• 餐飲 · 酒店 - 其他職位

Location

• 尖沙咀

Employment Term

• 兼職

Employment Term

• 全職

Employment Term

• 實習