Concierge Assistant: Luxe Hotel & City Insider

Kimpton Tsim Sha Tsui Hong Kong; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Kimpton Tsim Sha Tsui Hong Kong is seeking a Concierge Assistant to deliver personalized recommendations and seamless service for guests in a luxury hotel setting. You will be the go-to for local dining, nightlife and experiences, ensuring memorable stays with warm, attentive interactions.

Fluent English and Chinese (Cantonese and Mandarin) are essential, and applicants with a background in hotel guest services and a proactive, joyful attitude will excel in this role.

Qualifications

• Minimum 1 year experience in hotel guest services.
• Certificate in hotel management or equivalent.
• Proactive, agile, creative, charming and joyful.
• Strong knowledge of local dining, entertainment and attractions.
• Excellent English and Chinese communication.

Responsibilities

• Deliver personalised guest experiences and recommendations.
• Greet guests, open doors, assist with entering and leaving.
• Assist guests with luggage handling and vehicle transfers.
• Coordinate luggage storage and mail/courier services.
• Answer guest questions about city attractions and transport.
• Support concierge team in daily operations.

Skills

Guest relations

English & Chinese

Communication skills

Proactive & joyful

Education

Hotel management certificate

Job description

Kimpton Tsim Sha Tsui Hong Kong is seeking a Concierge Assistant to deliver personalized recommendations and seamless service for guests in a luxury hotel setting. You will be the go-to for local dining, nightlife and experiences, ensuring memorable stays with warm, attentive interactions.

Fluent English and Chinese (Cantonese and Mandarin) are essential, and applicants with a background in hotel guest services and a proactive, joyful attitude will excel in this role.