Compliance Manager

Zurich Insurance; Hong Kong; Hybrid; HKD 900,000 - 1,500,000; Full time

Job summary

Zurich Insurance in Hong Kong seeks a senior compliance professional to provide advisory and conduct risk oversight for Life and General Insurance across the customer lifecycle.

The role partners with business stakeholders to identify regulatory and customer conduct risks, and supports enhancement of controls and monitoring programs. Strong HK regulatory knowledge and 6+ years' experience are essential.

Qualifications

• Bachelor's degree in Law, Business, Finance, Insurance, Risk Management or related discipline.
• Minimum 6 years of experience in compliance, regulatory advisory, conduct risk, risk management or insurance operations.
• Strong experience within the HK insurance industry, ideally across Life and General Insurance.
• In-depth knowledge of HK insurance regulations, conduct standards and fair customer outcomes.
• Strong understanding of insurance operations and associated compliance risks.
• Strong analytical skills with ability to identify gaps, assess risks and suggest balanced solutions.
• Proficiency in leveraging AI-enabled tools and digital technologies to enhance efficiency and insights.
• Excellent command of English and Chinese (Cantonese included).

Responsibilities

• Provide compliance advisory and conduct risk oversight for Life and General Insurance activities across the customer lifecycle.
• Partner with business stakeholders to identify, assess and mitigate regulatory and customer conduct risks.
• Support implementation and enhancement of conduct risk framework, controls and monitoring programs.
• Advise on sales and distribution initiatives, intermediary governance, licensing and sales practices.
• Support investigations, regulatory reporting and remediation relating to conduct issues or regulatory breaches.
• Review major customer complaints and ensure fair, compliant and effective resolution processes.
• Provide compliance guidance on product disclosure, policy servicing, claims, digital platforms and AI transformation initiatives.
• Monitor regulatory developments and support implementation of new requirements.
• Assist with regulatory enquiries, inspections, audits and governance reporting.
• Conduct compliance assessments and prepare management information and committee reports.

Skills

Compliance

Regulatory advisory

Risk management

Conduct risk

Analytics

Education

Bachelor's degree in Law, Business, Finance, Insurance, Risk Management or related discipline

Tools

AI-enabled tools

Job description

• Provide compliance advisory and conduct risk oversight for Life and General Insurance activities across the customer lifecycle
• Partner with business stakeholders to identify, assess and mitigate regulatory and customer conduct risks
• Support implementation and enhancement of conduct risk framework, controls and monitoring programs
• Advise on sales and distribution initiatives, intermediary governance, licensing and sales practices
• Support investigations, regulatory reporting and remediation relating to conduct issues or regulatory breaches
• Review major customer complaints and ensure fair, compliant and effective resolution processes
• Provide compliance guidance on product disclosure, policy servicing, claims, digital platforms and AI transformation initiatives
• Monitor regulatory developments and support implementation of new requirements
• Assist with regulatory enquiries, inspections, audits and governance reporting
• Conduct compliance assessments and prepare management information and committee reports

Job Accountabilities

• Provide compliance advisory and conduct risk oversight for Life and General Insurance activities across the customer lifecycle
• Partner with business stakeholders to identify, assess and mitigate regulatory and customer conduct risks
• Support implementation and enhancement of conduct risk framework, controls and monitoring programs
• Advise on sales and distribution initiatives, intermediary governance, licensing and sales practices
• Support investigations, regulatory reporting and remediation relating to conduct issues or regulatory breaches
• Review major customer complaints and ensure fair, compliant and effective resolution processes
• Provide compliance guidance on product disclosure, policy servicing, claims, digital platforms and AI transformation initiatives
• Monitor regulatory developments and support implementation of new requirements
• Assist with regulatory enquiries, inspections, audits and governance reporting
• Conduct compliance assessments and prepare management information and committee reports

Job Qualifications

• Bachelor's degree in Law, Business, Finance, Insurance, Risk Management or related discipline
• Minimum 6 years of experience in compliance, regulatory advisory, conduct risk, risk management or insurance operations
• Strong experience within the HK insurance industry, ideally across both Life and General Insurance businesses
• In-depth knowledge of HK insurance regulations, conduct standards and fair customer outcome principles
• Strong understanding of insurance operations and associated compliance risks
• Strong analytical skills with the ability to identify gaps, assess risks and recommend balanced solutions
• Proficiency in leveraging AI-enabled tools and digital technologies to enhance efficiency and generate insights
• Excellent command of both written and spoken English and Chinese (including Cantonese)

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!

Join us as we constantly explore new ways to protect our customers and the planet.

• Location(s): HK - Hong Kong
• Remote working: Hybrid